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Description

The Customer Service Sales Support Representative is responsible for providing customer service to our internal and external customers. This role will be answering email inquiries, troubleshooting orders, and creating parts quotes. The candidate must have excellent communication skills, be organized, and be capable of working at a faster-than-average speed while maintaining attention to detail.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (and any other duties that may be assigned):

Email Inquiries: Responsibilities include performing quoting activities. The candidate will communicate order status to customers, address and resolve any issues that arise, manage product returns, log customer complaints or concerns in the CRM system. The candidate will work with all departments (Material Planners, Shipping and Accounting) to expedite, check status, or change orders.

Phone Queues: The candidate will answer calls from customers. They will assist the customer with similar requests to the email inquiries. The candidate will be in the two main queues for our customers. The candidate will be expected to take approximately 200+ calls per month.

Skills

Customer service, Customer support, Windows, math

Additional Skills & Qualifications

The candidate must demonstrate the ability to type at a minimum speed of 50 words per minute with high accuracy.

The ability to work at a pace exceeding the average is required.

Attention to detail is critical, as the role involves managing multiple projects concurrently while documenting, communicating, and monitoring various data points.

Strong organizational skills are essential due to the volume of projects that the candidate will be required to manage.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Omaha,NE.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.