"Alerted.org

Description

The Temporary Desktop Support Engineer III (“the Engineer III”) will provide hardware and software support to all firm users. The Engineer III will maintain, configure, install, and move computer hardware, and serve as an escalation point for complex issues. This individual will also plan and execute projects in alignment with Global Technology Solutions (GTS) department objectives. ROLE AND RESPONSIBILITIES  Respond to user issues received through our current ITSM tool or management requests and update tickets accordingly throughout the issue resolution process.  Move, configure, install and setup computer equipment, operating systems, and application software.  Evaluate and diagnose hardware and equipment failures.  Provide user support for Apple device hardware and management systems.  Track and maintain accurate equipment inventories.  Conduct research, collect data, and contribute to or execute projects as needed.  Secure workstations against malicious software and facilitate necessary updates to antivirus software.  Mentor and coach level I and II engineers and serve as a point of escalation for complex tickets.  Complete escalations work and various projects as assigned by management.  Other duties and responsibilities as assigned. KEY REQUIREMENTS Knowledge, Skills & Attributes  Experience troubleshooting, fixing and/or using the following technology:  Active Directory  Adobe Acrobat  Antivirus/malware software  Apple and Blackberry mobile devices  Apple MAC  Blackberry Enterprise Server  Cisco Phones/Polycom  Computer Encryption (PGP)  Copiers Config (LDAP/SMTP)  Desktop Management  Document Management (DM) Systems  Document Comparison Tools  HelpDesk Ticketing Systems  Knowledgebase Systems  LAN/WAN/VLAN Systems  MDM solutions  MS Office Suite  Network Cable Routing (IT closets)  Network Troubleshooting  Printers Config/Install  Remote Access Tools (RSA)  Remote Assistance Software (Proxy)  Remote Office Phone Support  SharePoint Editing  Software Deployment  System Management Software (SCCM)  TCP/IP Knowledge  Video Conferencing (HDVC)  Windows 10 OS troubleshooting  Windows 10 Registry  Experience installing, configuring, and troubleshooting computer hardware.  Proven experience resolving issues with Microsoft Office and other typical desktop applications.  Exceptional customer service and interpersonal skills.  Excellent oral and written communication skills.  Ability to effectively defuse conflicts.  Results oriented with the ability to ensure consistent follow-up and closure of all open tickets.  Ability to interact effectively with users at all levels of an organization.  Ability to communicate technical issues to users in simple and easily understood terms.  Knowledge of Project Management processes and ITIL frameworks.  Ability and willingness to share knowledge and teach and coach others. Education & Experience  4-7 years’ experience in computer hardware configuration and repair in a network environment.  At least 2 years’ experience in a position that required strong customer service. skills related to end-user computer support.  High school diploma required.  Associates Degree in Computer Science or related field preferred.  A+ certification.  ITIL certifications –v3 Foundations minimum. Physical Activity/Other Miscellaneous  Ability to lift and carry 30 pounds if needed.  Ability to walk / stand a minimum of 4 hours per day.  Flexibility to travel to other offices as needed.  Ability to work outside standards business hours to accommodate meetings and calls with the global team.  Ability to work on call shifts.

Skills

Customer Service, Windows, hardware, laptops, VOIP phones, MS Office, Audio-Visual, MDM, Legal experience, iManage

Top Skills Details

Customer Service,Windows,hardware,laptops,VOIP phones,MS Office,Audio-Visual,MDM

Additional Skills & Qualifications

Candidates must have excellent customer service skills. This is an onsite position 5 days a week. The hours are 9 - 5:30 pm. It is a 37.5 hours work week.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $27.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas,TX.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.