• Performance Excellence Specialist

    Goodwill Southeast Georgia (Savannah, GA)


    As a Performance Excellence Specialist at Goodwill, you will play a vital role in making our work systems more efficient, effective, and aligned with our strategic goals. This hands-on role involves working closely with frontline teams, leadership, and stakeholders to identify opportunities, implement targeted improvements, and foster a culture of continuous improvement.

    Perks & Benefits:

    Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

     

    + Competitive weekly pay

    + Comprehensive benefits including health, dental, and retirement plans

    + Generous paid time off (PTO) and holidays

    + Associate shopping discount

    + Celebratory activities

    + Career advancement opportunities

    + Free training and development programs

    Your Typical Day:

    + Lead on-the-ground efforts to enhance processes, from resetting workspaces to conducting Gemba walks and applying Baldrige principles.

    + Collaborate with frontline teams and leadership to plan, implement, and sustain performance improvement initiatives.

    + Conduct time studies, process observations, value-stream mapping, and pilots to identify and address inefficiencies.

    + Facilitate workgroups to support both immediate and long-term improvement projects.

    + Develop and monitor key performance metrics to measure success.

    + Assist in root cause analysis to close process gaps and streamline workflows.

    + Provide hands-on support during improvement activities, including implementation and follow-up.

    + Actively participate in Performance Excellence Committee meetings

    + Engage in professional development to stay current on best practices.

    + Work in various environments, including offices, retail stores, donation centers, warehouses, and manufacturing spaces

    + Travel frequently to different Goodwill locations to support improvement efforts.

    + Collaborate with frontline staff, managers, and executives in dynamic and fast-paced settings.

    + Occasionally work outside of standard business hours for projects, training, or urgent initiatives.

    What You’ll Need:

    + Bachelor’s degree in business, Industrial Engineering, Operations Management, or related field, or equivalent experience in process improvement or operations.

    + Certification or training in Lean Six Sigma, Baldrige Framework, or similar methodologies (preferred).

    + At least 2 years of experience in process improvement, operational efficiency, or project management, preferably in retail, logistics, manufacturing, or nonprofit environments.

    + Strong analytical skills and ability to interpret data for improvement opportunities.

    + Experience with time studies, workflow assessments, and process mapping.

    + Ability to lead change initiatives and collaborate with diverse teams.

    + Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization tools.

    + Strong written and verbal communication skills.

    + Valid driver’s license, insurance, and reliable transportation.

    + Ability to stand, walk, and move frequently during site visits.

    + Occasionally lift and carry materials (up to 25-50 lbs) when resetting workspaces or optimizing workflows.

    + Ability to bend, crouch, or reach during production area reviews or workspace organization.

    + Prolonged periods of sitting and computer work for data analysis and reporting.

    + Use tools such as stopwatches and floor tape to support process improvements.

     

    Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

     

    Learn more about Goodwill Here: https://www.youtube.com/watch?v=YlrM5WY5bLk

     

    Goodwill Southeast Georgia has teamed up with @HiringOurHeroes and @BlueStarFamilies through the 4+1 Commitment. This commitment is one way we’re affirming our support for America’s military community. Learn more here: https://www.hiringourheroes.org/4plus1.

    About Us:

    Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 (tel:912.354.6611) for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.