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We are excited to be hiring for a leadership opportunity on our Collections team at Corcentric and are welcoming Manager and Senior Manager -level candidates to apply for consideration. This role is based out of our Downers Grove, IL office, and are pleased to offer a hybrid in-office/work-from-home schedule of 3 days in-office, every first and third week of the month.

As a technology-enabled Managed Services provider, we specialize in Account Receivable services, managing complex commercial collections portfolios on behalf of our customers. In this critical leadership role, you will manage a team of Collections Analyst responsible for a portfolio of unique customer accounts, directing collections activities to ensure appropriate portfolio coverage and commitment to service level agreements. You will be responsible for overall process improvements and team performance.

In addition to extensive business-to-business collections experience, the successful candidate will have strong team leadership experience, excellent business acumen and effective operations management experience in a complex, matrixed environment.

This key position reports to the Vice President of Financial Operations and Managed Services within our Credit, Collections, & Disputes team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Collections Leader, you will:

+ Take ownership of a complex, high-volume collections portfolio consisting of diverse customer program accounts.

+ Lead and develop a high-performing team of Collections Analysts through effective goal setting, positive feedback and ongoing coaching

+ Act as an escalation point to your team in complex collections negotiations, to ensure proper issue handling and resolution, including payment plan design and implementation, hold requests, and referral to outside collections agency.

+ Build and foster a close working relationship with cross-functional team members across Sales and Customer Support.

+ Identify, research, and resolve operational collections issues (billing, pricing, EDI, etc.), proactively seeking out root causes and implementing solutions.

+ Measure, report, and analyze performance trends to identify root causes of changes to delinquency percentages, run rate, spend levels, and processing times, in order to replicate positive impacts and minimize negative impacts.

+ Prepare and present portfolio performance reports to executive leadership.

+ Participate in client-facing meetings alongside cross-functional business partners.

+ Collaborate with cross-functional departments to review customer feedback, identify process limitations and opportunities for improvement

+ Maintain and document customer communications, including billing errors, positive and critical performance feedback, and service level commitment issues.

+ Partner with department leadership on cross-functional business partners on operational program design and process improvements for Collections, Disputes, Credit, Systems, and Cash Application.

Requirements

You’ll need to have:

+ Relevant Business-to-Business (B2B) Collections experience in a complex, high-volume enterprise environment.

+ Strong organizational, team building and leadership skills, with the ability to navigate a complex, matrixed organization to produce measurable results.

+ Excellent mentoring, coaching and professional development skills

+ Demonstrable operational process management, with the ability to build, enhance, and document processes in the spirit of continuous improvement.

+ Professional verbal and written communication skills, high emotional intelligence with the ability to be professional, persuasive, and assertive where appropriate, while maintaining positive customer relationships.

+ A strong “client service” mindset and the ability to take a collaborative approach in building productive cross-functional business relationships with a wide variety of stakeholders and audiences

+ Multi-tasking capabilities and tolerance for a fast-paced environment with competing priorities

+ The ability to stay organized, set priorities and meet deadlines

+ Proficient systems experience, comfortable navigating a variety of customer portal, ERPs, and Accounts Payable and/or Procurement software.

+ Proficiency with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.)

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s great if you also have:

+ Bachelor’s degree in a relevant discipline

+ Experience in a Managed Services or Shared Services Accounts Receivable environment for large enterprise organizations

+ Experience with Dynamics 365 software

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

+ Do the Right Thing

+ Embrace + Drive Change

+ Be Empowered

+ Be Relentlessly Focused on the Customer

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location, and Corcentric business and organizational requirements. It is expected that the base salary for this role will be between $80,000 - $125,000 annually, plus eligibility for our annual discretionary bonus program.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

+ Generous annual paid time off program that increases with tenure

+ Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you

+ An annual paid day off to volunteer for causes that are near and dear to you

+ Paid maternity, paternal/secondary caregiver, and adoptive parent leave

+ Company-paid life and disability insurance

+ 401k program with a company match

+ Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution

+ Dental plan – including orthodontia coverage

+ Vision plan – including discount for LASIK surgery

+ All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!

+ A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

EEO Statement

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Work Environment & Physical Demands

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.