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Claims Assistant

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Claims Assistant

Salary

$38,342.85 Annually

Location

Jacksonville, FL

Job Type

Civil Service

Job Number

2025-06597

Department

FINANCE

Opening Date

05/30/2025

Closing Date

6/13/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Finance Department is actively seeking a Claims Assistant.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is administrative support work in coordinating, monitoring, and facilitating administrative actions and processes for the Risk Management Division of the Finance Department. The work requires knowledge of the techniques, methods, and procedures used in the processing of property, casualty, or workers’ compensation claims which involves the use of specialized skills, which is acquired through a combination of training and considerable on the job experience. May include overseeing and monitoring the work of others. Contacts with others require skills in understanding and/or influencing people and are important in providing client services, including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is semi-routine in that tasks are covered by procedures or precedents, but some latitude is permitted to consider the most appropriate method, technique, or procedure to follow. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. The work is performed in an office environment. The physical demands consist mainly of moving from one work location to another, sitting, or standing at a workstation for extended periods of time, and, dependent upon assigned work location, may be required to lift objects weighing up to 15 pounds. Operates motor vehicles and standard office equipment such as personal computers. The work is performed under general supervision where work assignments are varied and, although subject to standard practices and procedures, the worker is permitted some latitude to set own priorities subject to superior's approval.

Examples of Work

+ Reviews and analyzes legal and financial exposures for insurance claims.

+ Approves settlements and makes recommendations on decisions determining settlements, settlement values, and amount of payments or denial of claims utilizing knowledge of local, state, and federal laws within authority level.

+ Reviews local, state, and federal statutes as they apply to a particular claim.

+ Researches and compiles data, prepares reports and correspondence.

+ Prepares claim budgets, monitors expenditures, and purchases materials.

+ Coordinates and monitors administrative matters such as tracking of legislation, processing of applications or case records, responding to complaints, or resolving work related problems.

+ Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities.

+ Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems.

+ Prepares correspondence relating to administrative activities for the purpose of presenting information or resolving complaints or work-related problems.

+ Maintains administrative records and files.

+ Monitors or reviews the work of others.

+ Attends meetings to provide or clarify information, facilitate processes, resolve problems, or to represent superiors in important administrative matters.

+ Operates a motor vehicle.

+ Operates standard office equipment such as personal computers using word processing, spreadsheets, databases, and other related software and peripheral and electronic devices, copiers, scanners, fax machines, and calculators .

+ Demonstrates proficiency in the City of Jacksonville’s competencies.

+ Performs related work as required.

Knowledge, Skills and Abilities

+ Knowledge of the techniques, methods, and procedures used in the insurance industry related to insurance claims.

+ Knowledge of administrative techniques, methods, and procedures relating to administrative support areas.

+ Knowledge of research and statistical methods and techniques.

+ Ability to coordinate and monitor administrative activities.

+ Ability to research and compile data, prepare written reports and correspondence.

+ Ability to communicate effectively both verbally and in writing.

+ Ability to operate a motor vehicle.

+ Ability to operate standard office equipment including personal computer using word processing, spreadsheet, database and other related software, peripheral and electronic devices, copiers, scanners, fax machines, and calculators.

Open Requirements/Supplemental Information

OPEN REQUIREMENTS:

+ Two years of education and/or experience in an insurance claims administration environment.

+ Associate or Bachelor’s Degree from an accredited institution in Risk Management, Public Administration or Business Administration is preferred.

LICENSING/CERTIFICATION/REGISTRATION:

+ Florida Workers' Compensation Adjuster License (WC) or All Lines Claims Adjuster License (General Liability) must be obtained during the six month probationary period and must be maintained during employment in this class.

OTHER REQUIREMENTS:

+ The probationary period for this classification is six months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.To ensure you receive email notifications, be suretomake “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

This position is located in an office and is not a remote location.

+ I have read and understand the above statement.

04

The budgeted annual salary for this position is $38,342.85 . This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

+ Yes

+ No

05

Associate or Bachelor's Degree from an accredited institution in Risk Management, Public Administration or Business is preferred. Do you have an Associate's degree or higher from an accredited institution?

+ Associate's Degree

+ Bachelor's Degree

+ Master's degree or higher.

06

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

07

Do you have two (2) years of education and/or professional experience in an insurance claims administration environment?

+ Yes

+ No

08

Indicate the organization(s) you worked for where you gained this experience.

09

Provide a detailed description (at least 3-4 complete sentences) of your experience.

10

Do you have a Florida Workers' Compensation Adjuster License (WC) or All Lines Claims Adjuster License (General Liability) must be obtained during the six month probationary period and must be maintained during employment in this class.

+ I currently possess one of the required license and have attached a copy to my application.

+ I do not currently have one of the licenses, but understand I must obtain it with 6 months of hire.

11

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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