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Renewals Manager – IT Services & Solutions

General Information

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City

Oak Brook

State/Province

Illinois

Country

United States

Department

CLIENT SERVICES

Date

Friday, May 30, 2025

Working time

Full-time

Ref#

20035899

Job Level

Manager without Direct Reports

Job Type

Experienced

Job Field

CLIENT SERVICES

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

74,520

Annual Base Salary Maximum

149,040

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

We’reseeking a mid-level career candidate interested inestablishingarenewalsprocess for service and software renewals across our portfolio. This is a high-impact, cross-functional role responsible for protecting and growing a substantial recurring revenue stream, supporting clients across multiple industries, and ensuring long-term customer success. You will play a key role in shaping retention strategy, mitigating churn risk, and driving upsell and expansion opportunities across a growing book of business.

As a **foundational hire** ,you’llhave the opportunity to build from the ground up—defining the renewals vision, implementing scalable systems, andoptimizingprocesses that directlyimpactrevenue predictability and customer lifetime value.

Key Responsibilities:

+ **Own the full renewals lifecycle** across a diverse and expanding customer base, managing millions in recurring revenue with a focus on retention, growth, and client satisfaction.

+ **Develop and implement scalable renewal strategies** that ensure high retention rates, reduce churn, and surface opportunities for expansion.

+ **Partner cross-functionally** with Sales, Customer Success, Service Delivery, and Finance to align renewal strategies with broader revenue and operational goals.

+ **Build a data-driven** **renewals** **engine** —including forecasting, reporting, and health scoring metrics—to provide actionable insights and visibility to leadership.

+ **Analyze contract data, usage patterns, and customer feedback** toidentifyat-risk accounts and proactively mitigate churn.

+ **Lead renewal negotiations, pricing conversations, and contract strategy** to maximize customer lifetime value and strengthen long-term partnerships.

+ **Establish repeatable processes, playbooks, and systems** to support scale as the company continues to grow and expand its client base.

What** **We’re** **Looking For:

+ 5+ years in renewals, customer success, or account management roles in the IT services or SaaS industry, ideally managing large and complex accounts.

+ Proventrack recordof improving retention rates and influencing revenue outcomes through strong customer engagement.

+ Exceptional cross-functional collaboration and communication skills; able to align stakeholders around shared goals.

+ Strong business acumen, with comfort in contract negotiations, pricing discussions, and customer value conversations.

+ Analytical mindset with the ability to interpret data and use insights to shape strategy.

+ Experience implementing andoptimizingCRM tools, dashboards, or revenue platforms (e.g., Salesforce, Gainsight, etc.).

Why Join Us?

This role is a rare opportunity to build a mission-critical function from scratch, influence revenue outcomes at scale, and shape the customer journey for years to come. Ifyou'reenergized by creating structure, driving measurable impact, and strengthening customer loyalty in a fast-paced environment—we want to talk to you.

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.