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Job Summary:

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

WHO ARE WE?

Vibee is a global destination experiences company, providing exclusive hotel & ticket packages to the best music festivals, concerts and destinations worldwide.

We connect global travelers & music fans to curated Vibee destination experiences, as well as events from our exclusive partners like Live Nation, Insomniac Events, C3 and more.

This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the buzz!

THE ROLE

Vibee is seeking a highly motivated and proactive Fan Experience Seasonal Coordinator to join the Fan Experience Team . This position will greet and answer questions in person from guests , answer inbound phone calls, voicemails, emails, and chats from customers from around the world and handle various types of requests that require different levels of troubleshooting, all while providing exceptional service and working towards a goal of one contact resolution. This is a hybrid in person /remote position and requires the use of a computer. Employee will work a maximum of 30 hours per week, on a flexible schedule subject to employee’s availability. This position reports to the Concierge Management.

RESPONSIBILITIES

+ Resolve high volume customer queries in an efficient and timely manner

+ Provide the highest level and quality of customer service at all times ensuring customer confidence

+ Utilize verbal, electronic, paper, and other means of communication with customers, and make suggestions for the improvement of communication systems

+ Maintain a calm, positive and professional attitude and demeanor when dealing with guests having situations and issues

+ Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries

+ Adhere to all company and departmental processes, procedures, and policies

+ Other projects and tasks as needed if available and willing

QUALIFICATIONS

+ High School Diploma or equivalent and a Bachelor’s degree is considered a bonus

+ 2+ years of phone and email experience in hospitality, live events, ticketing or a related customer service industry

+ Experience using Microsoft Office and G-Suite programs

+ Must be able to perform in a fast-paced, multiple-demand work environment

+ Excellent oral and written communications and organizational skills

+ Must have problem solving skills, active listening skills, and be able to multitask

+ Exceptional customer service and organizational skills

+ Demonstrated ability to build and foster relationships both internally and externally and work in a team environment.

+ Proven to perform well under pressure; managing multiple priorities simultaneously

+ A positive, winning approach, incorporating integrity, confidentiality and discretion

+ Ability to work evenings & weekends on a flexible schedule

+ Strong technical skills in Microsoft Excel and Word, as well as Google Docs and Sheets

+ Must be an active problem solver, instilled with a sense of urgency for projects large and small

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.