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Project Manager, Medical Education

Position Overview

MedForce, an IQVIA business, provides best-in-class medical communication services to help life sciences companies connect with HCPs – and improve lives. Our services span the entire product life cycle for our clients in the pharmaceutical and medical device industry.

We are currently seeking an experienced Project Manager for our team, who will focus on ensuring all aspects of multiple medical education projects are completed in a timely, compliant, and efficient manner ensuring that projects remain within agreed-upon parameters (budget, scope, SLA) for our clients. Furthermore, this position is also responsible for overseeing and supporting the assigned Project Coordinators. The Project Manager supports, trains, and guides the Project Coordinators in a positive and productive manner.

Primary Responsibilities

Team Responsibilities (60%):

+ Assist in the recruitment of employees by taking an active part in the interview process.

+ Lead in the design and implementation of effective methods to train new team members, educate existing team members, and help to enhance performance and improve employee engagement and retention.

+ Be a positive role model to the team and serve as a resource to provide overall support to the team.

+ Monitor and manage team workloads, project task assignments/progress and schedules (i.e., vacation, sick days, late shift coverage) and provide support when necessary.

+ Ensure timeliness and accuracy of PCs work.

+ Create and manage virtual project coverage.

+ Provide regular timely feedback to PCs.

+ Conduct annual performance reviews to maximize performance against goals.

+ Manage all necessary performance improvement plans, partnering with Human Resources, when necessary.

+ Resolve employee conflicts, partnering with Human Resources, when necessary

+ Conduct regular internal team calls to discuss success and challenges with the account/client.

+ Conduct regular individual 1:1 calls with each direct report.

+ Support in the creating, updating, and enhancing of standard operating procedures for the PC role.

+ Ensure all team members complete internal and client compliance and training requirements.

+ Escalate all client concerns to the Project Director to resolve in partnership with the Account team.

+ Adhere to all of the following policies and guidelines and ensure they are communicated, understood and followed by team members:

+ Client Compliance

+ Client Budget and Travel

+ HIPAA

+ PhRMA

+ MedForce policies and procedures

Project Oversight Responsibilities (10%):

+ Ensure customer expectations met on all levels of Project activity.

+ Financial monitoring of individual projects.

+ Monitoring and Oversight of 30-Day project close

+ Assist with overflow of Projects

+ Assist in the development of all Project related communications and websites.

+ Manage contracting for HCPs within branded speaker bureau inclusive of KOL’s and tiered speakers.

+ Management & retention of speaker debarment screenings, CV’s, bios, contracting, and FMV assessments

+ Monitor speaker usage & cap guidelines

Reporting Responsibilities (30%):

+ Report Management/Oversight/Delivery of various report types that may include:

+ Management Fees

+ Speaker Honoraria & Expenses

+ Project Status

+ State Guidelines

+ Cancelled Projects

+ Budget Details & Breakdown

+ Aggregate Spend & Financial Disclosure Reporting

+ Speaker Usage

+ Evaluations

+ RSVP & Attendee

+ Administration and distribution of Client Reporting on a Weekly/Monthly/Quarterly Basis

+ Management and Verifications of Regional, District and or Territorial Budget Allocations

+ Management of Compliance and Financial Disclosure Reporting to include project/project reconciliation procedures.

Other responsibilities:

+ Establish and maintain a strong knowledge of relevant healthcare products, disease states, and medical education.

+ Proactively seeks out and recommends process improvements, cost savings and efficiencies.

+ Attend onsite and offsite client and internal meetings as needed.

+ Perform other job-related duties and tasks as assigned.

Qualifications & Software/Technology:

+ Bachelor’s degree or equivalent education and/or work experience.

+ 3-5 years of medical communications experience inclusive of team management and industry specific software

+ Ability to consistently manage multiple priorities and prioritizing activities to deliver high-quality results in a timely fashion

+ Commitment to providing exceptional service to customers and support to staff members.

+ Experience leading a multidisciplinary team, have strong management skills, and be able/eager to motivate others while maintaining a level head in high-pressure situations.

+ Proficiency in MS-Office, Excel, Outlook, PowerPoint and Teams.

+ Well developed skills in prioritizing, organizing, decision making, time management, and verbal/written communication

+ Expert level understanding of PhRMA Guidelines and Sunshine Act

Travel Requirements:

+ This position may require travel 1-12 times per year (including weekends).​

Candidates applying for this remote position must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $70,500.00 - $117,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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