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IT Infrastructure Technician, Field Operations

Work type: Staff Full-Time

Categories: Computer Science, Information Technology, Engineering

Department: 14300000 - IT-ICT INFRA/COMM TECHNOLOGY

Classification Title:

IT Infrastructure Technician

Job Description:

UF Information Technology (UFIT) is currently seeking an entry-level IT Infrastructure Technician to join Infrastructure and Communication Technology (ICT), a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

As part of ICT, you will join the Field Operations team, which is the team that primarily works on the adding, removing, changing, and repair of infrastructure elements of the campus existing networking footprint. As part of ICT, you will support and maintain moderately complex network systems. As part of the Field Operations team, you will troubleshoot and develop network and communications solutions alike across campus.

Some key responsibilities and characteristics of this position are:

+ Responsible for troubleshooting and resolving moderate to complex network issues

+ Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components

+ Configures layer 2 network electronics, which includes switches and hubs, as specified in the network design guide

+ Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement

+ Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations

+ Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings

About UF Information Technology

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America’s all-around best universities, theUniversity of Florida (https://ir.aa.ufl.edu/) drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. (https://www.visitgainesville.com/)

Exceptional Benefits

UF provides variousleave (https://hr.ufl.edu/leave) programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitivebenefits (https://hr.ufl.edu/benefits/) package.

Expected Salary:

$46,000 ; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package.https://benefits.hr.ufl.edu/

Minimum Requirements:

An associates degree and two years of relevant experience or a high school diploma and four years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the requiredexperiencebut does not negate the minimum degree requirement.

Preferred Qualifications:

The ideal candidate will possess the following education, experience, and skills:

+ Bachelor’s degree in computer science, business administration, or a related field

+ CCNA certification and/or equivalent certification

+ Knowledge of physical network infrastructure and components

+ Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, and ICMP.

+ Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs

Special Instructions to Applicants:

Work visa sponsorship is not available for this position.

A Criminal Background Screening is required. (https://policy.ufl.edu/policy/criminal-background-screening/)

A valid FL driver's license is required.

CCNA Certification or equivalent must be obtained within the first 12 months of employment.

Applicants are required to submit the following with their application:

+ Cover Letter

+ Resume or CV

+ Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No

Advertised: 30 May 2025 Eastern Daylight Time

Applications close: 13 Jun 2025 Eastern Daylight Time