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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. AI/ ML (Artificial Intelligence/Machine Learning ) is a strategic component to enabling secure and frictionless authentication for the millions of Chase customers who access services across channels. This role works at the intersection of data scientists, business, and technology and will focus on understanding user journey of authentication, identifying opportunities of customer interaction data, and developing strategy of AI/ ML (Artificial Intelligence/Machine Learning ) solution development and deployment.

As a Senior Product Associate in Customer Identity & Authentication, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

As an AI/ML (Artificial Intelligence/Machine Learning ) Product Associate, you will develop a strategy of AI/ML solution development and lead deployment of the AI/ ML (Artificial Intelligence/Machine Learning ) solution into production.

Job responsibilities

+ Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.

+ Considers and plans for upstream and downstream implications of new product features on the overall product experience.

+ Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.

+ Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality activities across the product development life cycle.

+ Writes the requirements, epics, and user stories to support product development.

+ Collaborate with other product teams across Identity and Authentication to improve AI/ML models are incorporating the latest signals and data.

Required qualifications, capabilities, and skills

+ 3+ years of experience or equivalent expertise in product management or a relevant domain area

+ Proficient knowledge of the product development life cycle

+ Experience in product life cycle activities including discovery and requirements definition

+ Developing knowledge of data analytics and data literacy

+ Ability to learn quickly, manage work together, and be a team player.

+ Ability to engage with developers & stakeholder including - consumers, project management, upstream & peer groups

Preferred qualifications, capabilities, and skills

+ Experience in AI/ML (Artificial Intelligence/Machine Learning ) model development and deployment

+ Experience in Graph DB

+ Knowledge of AWS (Amazon Web Services ) / public-cloud and Databricks

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Jersey City,NJ $99,750.00 - $150,000.00 / year