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Quality Assurance Policy Specialist/Auditor/Health Professional II - Forensic Services

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Quality Assurance Policy Specialist/Auditor/Health Professional II - Forensic Services

Salary

$57,564.00 - $80,592.00 Annually

Location

Pueblo, CO

Job Type

Full Time

Job Number

IIB 06255 5/27/2025

Department

Colorado Department of Human Services

Division

OBH (Office of Behavioral Health)

Opening Date

05/28/2025

Closing Date

6/8/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1600 W 24th St, Pueblo, CO 81003, USA

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is open to current Colorado residents only.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Located within the Colorado Department of Human Services, the Office of Civil and Forensic Mental Health (OCFMH) is responsible for policy development, service provision and coordination, program monitoring and evaluation, and administrative oversight for the public behavioral health system. OCFMH funds, supports and monitors numerous mental health and substance abuse community programs and providers. OCFMH also operates the Colorado Mental Health Hospitals at Fort Logan and Pueblo and the Forensic Services Division. OCFMH executes the States’ federal responsibilities as the State Mental Health Authority and State Substance Abuse Authority for the purposes of administering federal mental health and substance abuse block grant funds.

The Forensic Services Division is responsible for six departments including Forensic Community Based Services (FCBS), Jail Based Evaluation and Restoration (JBR), Outpatient Restoration (OPR), the Forensic Support Team (FST), the Court Services Department, and the Operations Department.

The Operations Quality Assurance (QA) Team supports the programs within Forensic Services to ensure that the current resources are being efficiently utilized to meet the current demand, to develop a comprehensive plan to meet the anticipated need, and to develop strategies to reduce the criminalization of persons with a behavioral health disorder. This team is responsible for conducting ongoing reviews of the work within the division, providing feedback and coaching, documenting quality assurance activities, development and maintenance of policy and procedure, and maintaining records for the division. The goal of the QA Team is to develop and coordinate work to implement and maintain quality management programs that effectively measure, assess, and continually improve the access and quality of care provided to clients served in Forensic Services. The QA team is responsible for policy updates and policy development as FSDV expands and changes.

Our teams work within various settings including community agencies, jails, courts, and hospitals. The locations can include locked units and secure facilities and our clients may at times be unpredictable due to their mental health needs. Our team is required to make critical decisions in dynamic and fast-paced environments in order to ensure a high level of accountability for patient care. Our staff are required to maintain updated skills, knowledge, abilities, and competencies necessary to the position through continuing education, clinical supervision, literature review, and discipline and team development. This position may be required to travel throughout Colorado to meet the needs of the department.

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Description of Job

Please Note: This position has hybrid work arrangements, employees are expected to report to the office location listed at least 2 days a week. These arrangements are subject to change.

Description of Position:

The Operations QA Team within Forensic Services is a newly created unit in FY 23-24. With the unprecedented growth and demand on services within the FSDV, this new unit was established to ensure that Forensic Services is fully aligned and engaged to support the OCFMH, its vision, and the needs of the citizens. The Operations QA Team supports the programs within Forensic Services to ensure that the Office’s current resources are being efficiently utilized to meet the current demand, to develop a comprehensive plan to meet the anticipated need, and to develop strategies to reduce the criminalization of persons with a behavioral health disorder. The Operations QA Team includes QA Supervisor (IIB-06253), QA Program Evaluation (IIB-06254), Medical Records Technician (IIB-06256), Policy Specialist (IIB-06255) and Administrative Assistant (IIB-06257). This team is responsible for conducting ongoing review of the work within the division,providing feedback and coaching, documenting quality assurance activities, development and maintenance of policy and procedure, policy development and maintaining records for the division.

Primary Job Duties:

Policy Consultant

+ Responsible for becoming familiar with all policy that affects the work of the division, including but not limited to federal law, state statute, rules and regulations, and the consent decree. The policy specialist ensures that client-facing and support staff are aware of policies and regulations that may affect their work and remain in compliance with these policies, as well as staying up to date with any relevant changes in policy. The work includes responding to any critical incidents and assessing if internal policies should be updated to keep staff and clients safe. This position is responsible for updating and disseminating all policies to the division. The position may be asked to train on new policies and be able to work within teams to ensure that teams are aligned with division goals

+ Reviews and evaluates organizational policies, practices, structure, functions, programs, work methods, resources, relationships between various systems, and management and program performance to increase efficiency and effectiveness of systems

+ Compiles and analyzes information collected, verifies accuracy of information, identifies issues and problems and formulates recommendations that will encourage change within the Division

+ Identifies problems within various departments and offers recommendations and implements solutions

+ Analyzes proposed legislation, policies, processes, and procedures for possible impact on services

+ Serves as the Division expert on policy and represents the Division before stakeholders, federal and local government, state agencies, other governmental agencies, and interest groups

+ Acts as a policy subject matter expert to provide support and guidance to staff within the Division

+ Serves as a department point person responsible for identifying operational improvements and directing specifics for policy improvement

Quality Assurance Auditor/Analyst

+ Rviews client files and weekly data to assess compliance with the expectations of statute and the consent decree, and work with the Program Director and or QA Program Managers to implement corrective action if necessary when teams or individuals are consistently out of compliance

+ Designed to provide back up internal case review audits and analysis services to all departments within Forensic Services. This includes, but is not limited to; the Forensic Support Team (FST), Outpatient Restoration, Forensic Community Based Services (FCBS), Jail Based Restoration, Evaluation Services and Administrative Services

+ Uses case audits to ensure quality assurance and continuous quality improvement of services provided to the forensic population by Forensic Services and drives decision-making with relevant results and analyses that influence positive outcomes

Training

+ Leads and assists in the facilitation and training across Forensic Services for continuous quality improvement initiatives

+ Facilitates and leads continuous improvement efforts (workshops, training and coaching) using methods for data gathering and analysis, problem solving, project management and professional presentation skills

+ Determines and implements training within Forensic Services to deliver specific training and technical assistance. This position develops instructional guidance to provide direction on consistent implementation to intra-agency departments within Forensic Services

+ Interpret and communicate results to all audience

+ Communicates and teaches process improvement methods, tools, techniques, and best practices to staff within Forensic Services and develops communication and training materials in alignment with department strategies or policies. This position creates and presents process improvement techniques and improvement results to various audiences

Other Duties as Assigned:

+ Any other duties that may arise that may need to be completed that are not covered in the above duty statements

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

Experience Only:

Five (5) yearsof relevant experience in an occupation related to the work assigned to this position

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned to this position equal tofive (5) years

*Employment history is calculated on a full-time basis (40/hours per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. Applications left blank or marked "SEE RESUME" will not be considered.

Conditions of Employment:

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.

+ Full Background check: CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), 1075 check (access to Federal Tax information)

+ Travel – Must be able to travel to attend trainings and meetings as requested.

+ Valid US Driver’s License

+ TB testing, influenza & other vaccines as required by the State of Colorado.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact [email protected]

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program (https://coloradostateofhealth.com/)

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)

Toll-Free Applicant Technical Support

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

02

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

03

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application

+ Yes

+ No

04

(Multiple Choice) The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

05

If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).

06

In detail please describe your experience with technical writing related to directives, guidelines, rules, policy and procedures.

07

List the top five policies every organization should have. Please detail your reasoning.

08

In detail please describe your experience in the following areas: Quality assurance, program auditing and analysis, adult education writing, reviewing and training policies.

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

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Website

https://careers.colorado.gov/

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