"Alerted.org

Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative II to support the office in Mechanicsburg.

Travel will be required 15% of the time.

Must have a minimum of 2-years of experience working in ambulatory care office or outpatient care facility to be considered for this position.

Hours are Monday-Friday 8:30am-5:00pm or until all patients have been checked out

No holidays or weekends!

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.

Our office prides itself on a fantastic team atmosphere, promoting both fun and efficiency, complete with casual dress-down Fridays. Additionally, the manager advocates for an open-door policy for all team members.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

+ Coordination of Personnel and Functions:

+ Coordinates front office staff in performance of daily functions.

+ Attends training on financial and scheduling systems.

+ Provides training to new staff, and acts as a lead resource.

+ Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.

+ Provides manager with regular updates on status of report resolution.

+ Registration:

+ Obtains and verifies demographic, financial and guarantor information.

+ Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.

+ Verifies patient insurance coverage with proper identification.

+ Properly explains payment policy.

+ Collects co-payments & payment for services.

+ Telephone Responsibilities:

+ Answers the telephone promptly, with a clear focus on customer service

+ Greets caller pleasantly-identify the department as well as self.

+ Returns phone calls to patients as directed by providers-documents in patient record.

+ Ensures that all messages are given to the providers in a timely fashion.

+ Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.

+ Administrative/Office Support:

+ Completes bank deposit slip and ledger sheet for cash payments.

+ Review and correct financial system error reports on a daily basis and as needed.

+ Generates & send letters to patients as directed by the providers.

+ Faxes documentation to requested parties.

+ Customer Service:

+ Directs the patient appropriately.

+ If unable to resolve the problem, directs the patient to the Manager.

+ Respects the privacy and confidentiality of patient information.

+ Observes and facilitates patient throughput and notifies appropriate chain of command.

+ Secondary Duties:

+ Reports acutely ill patients to the nursing staff/provider.

+ Coordinates the ordering of supplies with the Office Manager.

+ Scans information into the medical record.

+ Opens and distributes mail.

+ Completes referrals as assigned.

+ Performs other duties as assigned.

+ Charge Entry as needed

+ High School graduate or equivalent.

+ Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years' experience in an ambulatory care office or outpatient care facility.

+ Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.

+ Accuracy and attention to detail are extremely important.

+ Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment.

Preferred:

+ Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.

+ Knowledge of Medicaid, Medicare and private insurances plans.

+ Knowledge of insurance verification systems.

+ Previous team leader or supervisory experience **Licensure, Certifications, and Clearances:**

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran