• Food Service Liaison

    UPMC (Seneca, PA)


    Join UPMC Northwest as a Casual Food Service Liaison — Make a Meaningful Difference Every Day!

     

    Are you someone who thrives in a team environment and enjoys making a positive impact every day? UPMC Northwest is seeking a dedicated Casual Food Service Liaison to join our compassionate and collaborative team. This role offers flexible shifts—either 6:00 AM to 2:30 PM or 11:00 AM to 7:30 PM—with rotating weekends and holidays, perfect for individuals who excel at multitasking and delivering exceptional customer service.

     

    At UPMC, we pride ourselves on a culture that values kindness, teamwork, and making a real difference in the patient experience. As a Food Service Liaison, you will play a vital role in processing and maintaining patient diet orders using advanced automated diet office software. Your friendly and professional communication skills will help you partner closely with patients and nursing staff to quickly resolve food service concerns, ensuring every interaction brings comfort and care.

     

    If you are passionate about contributing to a positive healthcare environment and enjoy working with others to improve patient care, we encourage you to apply and become part of a team dedicated to making each day better for those we serve.

    Responsibilities:

    + Communicate patient concerns or issues to supervisor or clinical staff in a timely fashion.

    + Process all phone calls using appropriate telephone skills and follow up on issues in a timely manner to resolution.

    + Process all nutrition care orders according to established procedures in an accurate and timely fashion.

    + Troubleshoot interface issues with diet orders and resolves and reports software and printer problems to appropriate IS individual and/or group in a timely fashion.

    + Prepare tray tickets for food assembly according to workflow procedures in the operation.

    + Assist patients with menu planning in accordance with diet order in a helpful, friendly manner.

    + Maintain record-keeping and prepare reports as assigned.

    Required:

    + Work permit required if under 18 years old.

    Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran