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Sr Specialist Customer Experience

Piscataway, NJ, US

Hybrid

We have an immediate hybrid opening for Sr. Specialist Customer Experience in our Piscataway facility. Work directly with our customer’s and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external Customer’s.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

+ Administer day to day activities of customer order management

+ Display a customer centric attitude and proactively maintain strong customer relationships

+ Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement

+ Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed

+ Ensure clean and accurate data management and analysis

+ Proactively participate in CX Training Programs and manage self-learning

W **e bring**

+ Empowerment to make meaningful contributions while upholding ethical standards

+ Recognition and celebration of your efforts and accomplishments.

+ Opportunities for growth and advancement for those who embrace innovation and take initiative.

+ Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.

+ Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.

+ Dedication to creating better futures for customers, communities, people, and the planet

You bring

+ Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function

+ Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.

+ Understanding of Logistics/Operations and impact to fulfilling customer orders.

+ Demonstrated ability to synthesize and identify priorities/specific issues with customers.

+ Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc)

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.