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The opportunity

Delaware North Boston Holdings is hiring part-time Guest Experience Lead Ambassadors to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Lead Ambassador, you will supervise a team of Guest Experience Ambassadors during events, ensuring they are well-prepared and delivering exceptional service. You will handle escalations, support service recovery, and provide top-notch customer service to TD Garden guests, while collaborating with internal departments to ensure smooth event operations.

If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action.

Pay

$21.00 - $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

+ Weekly pay

+ Employee assistance program

+ Training and development opportunities

+ Employee discounts

+ Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

+ Supervise Ambassadors during events. Ensure they are in position, properly uniformed, equipped with necessary tools and information, and delivering exceptional service.

+ Conduct or be present at roll call prior to doors opening, using information provided by the Guest Experience Manager on Duty.

+ Respond to escalations from Ambassadors and involve the Guest Experience Senior Supervisor or Manager on Duty as needed.

+ Support service recovery efforts as directed by the Guest Experience Manager on Duty.

+ Deliver polished, prompt, and positive customer service to all TD Garden guests at Bruins & Celtics games, concerts, and other events.

+ Build professional rapport with frequent TD Garden guests.

+ Serve as a subject matter expert on TD Garden and Boston Garden Society offerings, including amenities, food and beverage, activations, and event-specific details.

+ Communicate confidently with guests and clients in person and via phone during events.

+ Collaborate with internal departments (Ushers, Security, Concessions, Housekeeping, Building Operations) to ensure smooth event operations.

+ Surprise and delight guests by delivering best-in-class experiences.

+ Perform other duties as assigned by management.

More about you

+ 1–2 years of supervisory experience in a customer service environment.

+ Experience in fast-paced environments preferred.

+ Positive, guest-focused mindset with a commitment to creating memorable experiences.

+ Availability to work nights and weekends, covering at least 75% of events each calendar month.

+ Comfortable engaging with a high volume of guests and clients.

+ Able to work under pressure and resolve issues efficiently.

+ Capable of completing tasks independently following clear instructions.

Physical requirements

+ Ability to work in loud environments with flashing lights and lasers.

+ Able to push or lift lightweight objects.

+ Capable of assisting guests using wheelchairs or other mobility devices.

+ Must be able to use a radio with an ear-piece.

Shift details

Evening shift

Split shift

Holidays

Monday to Friday

Weekends

Event based

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.