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At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a full time Nurse Leader RN to join the CMMC Emergency Department team!

Position Summary:

Reporting to the Nursing Director, the Nurse Leader is responsible for the day-to-day operations of assigned responsibilities and is accountable for assuring the consistent use of the nursing process in a professional and healthy work environment. In addition, the Nurse Leader is responsible and accountable for achieving departmental level expected Quality, Financial, Customer Service, Throughput, and People results. In support of Nursing’s Vision, Philosophy and Strategic Plan, the Nurse Leader provides leadership for the development and implementation of departmental projects/initiatives, long- and short-term goals, and is responsible for planning, administering and evaluating the operation of their assigned department. In conjunction with the Director, the Nurse Leader is responsible for overseeing implementation of patient care via organizational and departmental policies and procedures, evidence-based practice, CMH Service Standards, American Nurses Association Scope and Standards of Practice, The American Nurses Association Code of Ethics, and the Maine Nurse Practice Act. The Nurse Leader maintains effective communication with all employees, patients, families, physicians and stakeholders modeling the Service Standards. The Leader, as appropriate, assumes the role of the house supervisor.

Education and Experience:

+ Licensed to Practice Nursing in the State of Maine

+ Bachelor’s Degree required;

+ Note: Either Bachelor’s or Master’s Degree must be in nursing

+ Minimum of 3 years current related hospital experience, with three years of relevant committee/team leadership experience

+ Positive communication skills

+ Experience working in a rapid changing environment and under pressure

+ Demonstrated initiative and project completion skills

+ Strong customer service philosophy

+ Personal and professional accountability

+ Exceptional verbal and written communication

+ Demonstrated effectiveness as a change agent

+ Demonstrated decision-making skills

+ Demonstrated delegation skills

+ Current BLS

Essential Duties:

• Unit Specific Requirements - Leader, Emergency Department:

+ Actively participates in the hospital-wide Emergency Preparedness Program.

+ Oversight of the Sexual Assault Nurse Examiner (SANE) Program.

+ Responsible and accountable for ensuring competency for nurses practicing in accordance with Emergency Nursing Association Scope and Standards of Practice.

+ A minimum of 10% of weekly work hours will occur on night shift

Leadership:

+ Demonstrates support of employee involvement through reward and recognition activities, both formal and informal, on a hospital wide and unit level basis (e-mails, note cards, etc.). Seeks out innovative ways to recognize and encourage staff.

+ Promotes team building with staff and other department managers.

+ Creates and sustains a culture of safety.

+ Leads and manages change effectively.

+ Responds to change productively, promotes enthusiasm for change.

+ Effectively delegates to others while maintaining accountability.

+ Creates an environment that stimulates empowerment and engagement.

+ Assures that practice protocols, guidelines, and decisions are evidenced-based and responsive to changes and trends.

+ Demonstrates passion and vitality.

+ Role models professional nursing practice and behavior.

+ Maintains awareness of professional standards for Nursing, ongoing health care policies and economics, maintains awareness of future trends and implications of research for improving nursing practice.

+ Demonstrates clinical proficiency in patient population(s) served.

+ Participates on assigned teams and/or committees: unit, departmental and hospital based.

+ Demonstrates initiative and responsibility to develop personal, leadership and professional goals/ objectives and determines methods to meet these goals and objectives.

+ Assumes other duties as assigned.

Operations:

+ Plans, directs, and coordinates operations of assigned department:

+ Staff meetings/communication sessions are conducted and documented.

+ Oversees the department activities, develops methods of communication and monitoring the off-shift activities.

+ Approves unit schedule and vacation requests.

+ Maintains ongoing effective and collaborative communication with the medical staff.

+ Fosters interdisciplinary collaborative relationships.

+ Participates in marketing strategies for department/hospital as applicable.

+ Develops annual goals and objectives for unit; develops strategies for meeting the goals, communicate the plan to staff and evaluate the outcome.

+ Maximizes care efficiency and throughput.

+ Responsible and accountable for fiscal management of assigned department through the Capital, Operating and FTE Budgets:

+ Maintain awareness of hospital financial data, ongoing healthcare policies/ trends and their impact on department.

+ Conducts ongoing evaluation of productivity.

+ Analyzes, explains, and corrects variances to budget.

+ Develops and manages unit budget, proactively developing methods to improve financial performance. Demonstrates ability to interpret financial data as a means to determine appropriate intervention strategy. Maintains awareness and understanding of financial tools available.

+ Assesses departmental needs in order to staff appropriately for patient needs while maintaining fiscal responsibility.

+ Monitors equipment, and supply usage/ par levels necessary for unit operation.

+ Manages internal and external disaster or emergency planning and execution.

+ Assists in providing direct patient care when the number and mix of patients and unit staff exceeds staffing availability.

Human Resource Management:

+ Demonstrates ability to select and develop all employees:

+ Oversees ongoing educational and professional growth of all employees.

+ Facilitates staff growth in position expectations.

+ Provides for comprehensive orientation and annual/ongoing competency validation to assure proficiency in performing assigned tasks based on developmental needs.

+ Ensures staff compliance with hospital expectations.

+ Counsels staff and documents deficiencies, sets improvement objectives, and completes follow-up.

+ Demonstrates support of all affiliated student programs.

+ Performance Management:

+ Conducts performance evaluations within specific time limits.

+ Assists staff with goal-setting.

+ Implements continual performance development.

+ Monitors staff for fitness for duty.

+ Implements timely corrective actions.

+ Terminates staff.

+ Staff Retention:

+ Assesses staff satisfaction through daily staff interaction.

+ Develops and implements strategies to address satisfaction issues in a timely manner.

+ Implements ideas/methods to improve retention.

+ Develops methods to reward and recognize staff.

+ Staffing needs:

+ Evaluates staffing patterns and needs.

+ Matches staff competency with patient acuity.

+ Manages human resources within scope of labor laws.

Communication:

+ Maintains awareness of verbal/ nonverbal communication in interactions with staff, other departments, physicians, patients, families and students.

+ Collaborates and communicates effectively with all members of the health care team; shares information to ensure staff, physicians, and affected departments are aware of unit changes.

+ Maintains patient, staff and hospital confidentiality in all communication interactions: written, verbal, electronic and digital.

+ Demonstrates ability to initiate and manage crucial conversations and coach leadership team/staff in same; resolves and manages conflict.

+ Makes unit/department and patient rounds frequently to keep channels of communication open. Gives appropriate feedback in a timely manner to questions and concerns.

Customer Service:

+ Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.

+ Assess customer satisfaction when rounding on patients and use appropriate chain of command for unresolved issues or problems.

+ Advocates for patients/ family and employees.

+ Takes appropriate action on patient/family/staff/physician issues and concerns.

+ Use GREAT (Greet, Relate/Recap, Explain, Ask, Tell/Thank you) to:

+ Optimize the patient’s experience by reducing the patient and family’s anxiety and increasing the patient’s compliance.

+ Develop positive relationships with other departments to foster patient satisfaction.

+ Intervene with patients /staff using crucial conversation skills in situations in which customer needs have not been met to determine a positive, mutually agreeable resolution.

+ Assesses customer service by reviewing and responding to patient satisfaction surveys.

Professional Growth:

+ Accepts responsibility for and demonstrates personal professional growth:

+ Identify own learning needs, develops and implements a plan to address those needs.

+ Accepts feedback/input from peers, direct supervisor and direct reports, as necessary, to identify areas for growth or deficiencies.

+ Obtains specialty certification or training and maintains active membership in professional organizations.

Performance Management/Process Improvement:

+ In conjunction with nursing leadership:

+ Develops unit key performance indicators with input from all employees.

+ Consistently utilizes PI principles for inter/intra departmental interactions.

+ Develops tools and collects data as indicated.

+ Uses data to drive Performance Improvement: able to aggregate data and present information so that Leader and staff can determine a course of action.

+ Initiate changes in practice based upon PI data.

+ Maintain mechanism to inform/ involve staff of PI processes and data.

+ Develop and maintain ongoing understanding of nursing best practices for the types of patients for which care is provided.

+ Maintain current knowledge and ensure department compliance and survey readiness with The Joint Commission (TJC), Centers for Medicare Services (CMS) and other regulatory bodies.

+ Identifies and reports sentinel events.

+ Participates in root cause analysis.

+ Ensures thorough and timely investigation and resolution of occurrence reports for areas of responsibility.

Preferred Attributes:

+ Master’s Degree preferred, or must currently be matriculated in a Master’s program

+ Specialty/Leadership certification

+ Process improvement training measurements:

+ Employees in this position may be exposed to blood, body fluids and/or airborne pathogens and are required to wear personal protective equipment

+ Employees in this position must be able to push, pull, lift, carry, turn, crouch, and bend as necessary to complete nursing care tasks, see attached description of physical demands.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO

Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community.

Central Maine Healthcare System

The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams.

If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today!

Diversity and Equal Employment Opportunity

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.