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Sales Support Specialist

Job Details

Job Location

Park Ridge - Park Ridge, NJ

Position Type

Full Time

Education Level

Not Specified

Travel Percentage

Up to 25%

Job Shift

Day

Job Category

Customer Service

Description

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you’re looking for!

At PIM, we make the brands you love. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise.

We are looking for Customer Service – Sales Support Specialist interested in starting a SWEET career as part of our team at PIM.

Job Overview:

The incumbent provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, up-coming events, problems, and complaints. Identifies, initiates, & communicates on-going situations and opportunities to sales force before and in anticipation of developing customer issues that can be avoided with immediate action.

+ Provides support and enhances the lines of communication to our sales team and brokers by using a cross functional approach to achieve goals and customer satisfaction.

+ Reviews orders for the allocated territories and sales team regularly. Tracks from receipt to delivery.

+ Collaborates with internal teams to ensure seamless execution of special events and transparency.

+ Conducts order analysis and monitors/identifies trends, concerning customer compliance and requirements, logistics fill rates, and contractual and/or promotional pricing.

+ Generates and reviews open orders daily for assigned accounts.

+ Regularly studies, reviews, and maintains files of vendor guides, vendor agreements routing guides, etc.

+ Creates and maintains customer specific profiles to include special handling, promotions EDLCs, etc.

+ Provides reports and analytics to sales team, including brokers, within the PIM Brands standards about proprietary information as required/requested.

+ Monitors customer specific as well as region specific scorecards. Can be required to create and viewed within different selection criteria.

+ Reviews and monitors specific customer demand and forecasts.

+ Maintains continuous open dialogue with broker contact or directly with customers.

+ Identifies and executes on continuous improvement opportunities.

+ Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion.

+ Ensures that any work handed off to other departments is correct, complete, and organized.

+ Conducts monthly reviews of chargebacks and fines imposed for non-compliance, regularly make changes where required to reduce fines.

+ Maintains team attitude with A/R, logistics, IT, Business Intelligence, EDI, sales administration, and other departments critical to the satisfaction of the customer and PIM success.

+ Develops a single point of contact model to resolve issues, while avoiding single point of failure outcome.

+ Other duties as assigned.

+ Work daily for assigned accounts. des, vendor agreements routing guides, etc.

Qualifications

+ Bachelor’s degree in CS&L, business, or another related field.

+ SAP; S4 HANA experience.

+ Previous work in eCommerce a plus.

+ Thorough working knowledge of MS Office applications especially Excel, with aptitude and ability to adapt to new software and tools.

+ Digitally savvy, expert in navigating today’s digital landscape.

+ Desire to grow and consistently learn about this segment in the market.

+ Keen eye for quality and attention to detail.

+ Excellent written and verbal communication skills.

+ Demonstrated ability to develop and maintain strong relationships.

+ Demonstrated ability to function with ambiguity and be comfortable with asking questions to push the status quo and strive for continuous improvement.

+ Not afraid to make mistakes but takes ownership.

+ Proactive vs Reactive.

+ Demonstrated personal and professional values, being a role model and positive influence on those around him/her; demonstrated unquestionable integrity and character and brings out the best in others.

+ Demonstrated ability to influence people, including building high levels of trust and commitment.

+ Exceptional performance and record of achievement demonstrating leadership capabilities.

+ Self-motivated and bias for action.

+ Approachable, authentic, and genuine.

Worksite:

+ The PIM Brands Global Headquarters in Park Ridge, New Jersey

+ The role requires working on-site: Monday thru Thursday. Work from home/remotely on a rotating Friday schedule.

+ Summer Fridays between Memorial Day weekend and Labor Day weekend

We are proud to offer:

+ Total compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position)

+ Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more

+ Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life

+ Personal time off, vacation time, floating days and observed holidays

+ Business casual dress

+ Entrepreneurial and innovative culture offering the opportunity for internal career advancement

Awards & Accolades:

+ #10 Candy Company in North America

+ #26 Global Candy Company

+ Makers of Welch’s - #1 Fruit Snack in U.S.

+ 2024 Advocate of the Year Award

+ Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development 2024

+ Recognized by New Jersey Business Magazine (https://www.linkedin.com/company/new-jersey-business-magazine/) 2024

+ Top 100 Privately Owned Company in the Metro NYC Market

+ Top 50 Employer in New Jersey

Worksite:

+ The PIM Brands Global Headquarters in Park Ridge, New Jersey

+ The role requires working on-site: Monday thru Thursday. Work from home/remotely on a rotating Friday schedule.

+ Summer Fridays between Memorial Day weekend and Labor Day weekend

We are proud to offer:

+ Total compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position)

+ Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more

+ Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life

+ Personal time off, vacation time, floating days and observed holidays

+ Business casual dress

+ Entrepreneurial and innovative culture offering the opportunity for internal career advancement

Awards & Accolades:

+ #10 Candy Company in North America

+ #26 Global Candy Company

+ Makers of Welch’s - #1 Fruit Snack in U.S.

+ 2024 Advocate of the Year Award

+ Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development 2024

+ Recognized by New Jersey Business Magazine (https://www.linkedin.com/company/new-jersey-business-magazine/) 2024

+ Top 100 Privately Owned Company in the Metro NYC Market

+ Top 50 Employer in New Jersey

Pay: The pay range for this position is $60,000.00 to $70,000.00. PIM Brands takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

PIM Brands is an Equal Opportunity Employer

PIM Brands is an e-Verify Employer