• Aftermarket Director GSE

    Textron (Cartersville, GA)


    Aftermarket Director GSE

    Description

    Textron Specialized Vehicles Inc\. is a leading global manufacturer of golf cars, utility and personal transportation

     

    vehicles, snowmobiles, side\-by\-sides, all\-terrain vehicles, professional turf\-care equipment, and ground support

     

    equipment\. Textron Specialized Vehicles markets products under several different brands\. Its vehicles are found in

     

    environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting

     

    preserves\.

    Responsibilities:

    * Lead the aftermarket service, warranty, vendor recovery and parts and sales team to exceed internal and external customer expectations to achieve department goals \(revenue, NOP, etc\.\)

    * Work in cross functional teams with legal, engineering and product management on product related issues in the field including quality concerns and product recalls\.

    * Record and monitor all claims and parts orders to ensure delivery of damaged or shorted parts to customers in a timely manner and review returned warranty parts to determine trends or patterns to better forecast warranty demands\.

    * Identify and implement process improvement opportunities and create solutions to facilitate a superior customer experience while acting as the customer service primary point of contact\.

    * Manage Aftermarket operational and strategic planning, including business requirements, project planning and organizing and negotiating the allocation of resources\.

    * Foster talent development by supporting career path planning, management of performance objectives,

     

    engagement, training, and onboarding of new hires\.

    Qualifications

    Education: Bachelor's degree in Business, Engineering, Finance, Social Science, or related field required

     

    Years of Experience: 10 plus years of progressive leadership experience required\.

     

    Software Knowledge: SAP, Salesforce, Microsoft applications

     

    EEO Statement

     

    Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex \(including pregnancy and sexual orientation\), genetic information or any other characteristic protected by law\.

     

    **Recruiting Company:** Textron Specialized Vehicles

    **Primary Location:** US-Georgia-Cartersville

    **Job Function:** Product Support

    **Schedule:** Full-time

    **Job Level:** Manager with Direct Reports

    **Job Type:** Experienced

    **Shift:** First Shift

    **Relocation:** Available

    **Job Posting:** 03/06/2025, 10:28:52 AM

    **Job Number:** 330971