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Administrative Specialist - On-site

Logan A/C & Heat Services

57 reviews (https://www.indeed.com/cmp/Logan-Services,-Inc.-1)

Dayton, OH 45414

$18 an hour - Full-time

Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Install Coordinator to schedule and coordinate new installations for our customers. Do you have experience in scheduling along with great customer service and looking for normal work hours? Are you looking for work-life balance and a supportive growth-oriented environment?

WHO IS LOGAN A/C & HEAT SERVICES?

Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.

A DAY IN THE LIFE

Why I Love My Job (https://www.youtube.com/watch?v=Q-9EIUMiEwA&list=PLjqES-DeM7rMw65tkEj9DG-LWBcCGA2vh&index=20)

We are seeking a dedicated Installation Support Specialist to join our team. This role is essential in ensuring smooth operations for our installation teams and providing excellent customer service to our clients. The position is based in our Dayton, Columbus, or Cincinnati locations and involves both in-office and remote work.

Key Responsibilities:

+ Answer incoming and make outgoing calls to Installers and Comfort Consultants.

+ Schedule installations for customers and manage the scheduling calendar.

+ Assist with issues or challenges faced by installers.

+ Help process installation invoices and manage installer payroll.

+ Assist in processing warranties, utility rebates, and sending out permit letters.

Work Schedule:

+ Monday to Friday, 8:30 AM to 5:00 PM.

+ Participate in an on-call rotation approximately every 6 weeks, with new hires entering the rotation several months after starting. On-call hours are:

+ Weekdays: 5:00 PM to 9:30 PM.

+ Weekends: 9:00 AM to 9:30 PM.

+ Employees are also required to work at least one holiday per year.

Requirements:

+ Ability to handle a variety of tasks and prioritize effectively.

+ Strong communication skills for interacting with both customers and internal teams.

+ Ability to work independently and manage time effectively during on-call hours.

+ Proficiency with computers and the ability to quickly learn new software.

Benefits:

After 90 days, full-time employees become eligible for the following benefits:

+ Medical, Dental, and Vision Insurance

+ Health Savings Account (HSA)

+ Short-Term and Long-Term Disability Insurance

+ Life Insurance

+ Paid Vacation, Sick Time, and Holiday Pay

Additional Benefits (After 1 Year):

+ 401k with Company Match

+ Profit Sharing

QUALIFICATIONS

+ Bachelor's degree or equivalent plus 1-3 years of related experience

+ Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook necessary

+ Excellent written and oral communication skills

+ Strong organizational and time management skills

+ Excellent organizational skills

+ Strong problem-solving skills

+ Attention to detail necessary

WORK SCHEDULE

Monday-Friday. This position also has a requirement a rotating on-call shift.

We look forward to speaking with you about our career opportunities at Logan Services!

Logan Services Inc. offers Equal Employment Opportunity to all applicants.