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GENERAL SUMMARY

Under minimal supervision, is responsible for the Henry Ford Health System Insurance accounts receivable. Identifies and determines in accordance with established policies and procedures – the accuracy and completeness of patient financial, insurance and demographic patient information to

ensure compliant claims to Third party payers. Resolves problem accounts from payer denials and follows up on any claims that require a payer response. Responsible for the billing and collection of payments for all Henry Ford Health System hospitals, outpatient clinics and employed physicians.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Submit third party claim forms (i.e. UB04 or 1500) through the claims editing software. Understands the claim editing process and resolving the edits based on appropriate department procedures regarding claim submission.

• Evaluate and investigate appropriate actions to be taken in order to resolve outstanding receivables, in accordance with department goals. Utilize various resources such as third-party publications, procedure manuals and participating contractual agreements, etc.

• Understand and resolves third party rejections using the payer and the billing systems

• Utilize various resources such as third-party publications, procedure manuals and participating contractual agreements, etc.

• Working knowledge of internal and external revenue cycle systems to manage receivables.

• Expert knowledge in all claims processing, including claims submissions, denials, and follow up procedures used to train other team members I

• Ensure that all appropriate financial adjustments are posted accurately and in accordance with contracted payment rates, third party billing requirements, and HFHS policies and procedures.

• Evaluate and validate correct payments received from third party payers if necessary.

• Stay current with knowledge of payer and regulatory changes.

• Identify and resolve credit balances and understand the impact on patient responsibility and third-party refunding

• Meet established quality and productivity expectations

• Identifies, resolves and reports potential issues to leadership

• Supports the standards set forth in the HFHS Code of Conducts by adhering to legal and ethical standards.

• Performs other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or equivalent required.

• Two years of experience in an office environment or healthcare-related field, required.

• Prior experience in a healthcare revenue cycle position, preferred.

• Knowledge of Medical terminology, preferred.

• Knowledge of CPT/HCPCS revenue codes, preferred.

• College course work in accounting, business or Health Care Administration, preferred.

• Ability to communicate effectively with colleagues, supervisor, and manager.

• Ability to work independently.

• Strong organizational and time management skills required to effectively prioritize workflow to meet third party requirements

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the

• Must practice the customer skills as provided through on-going training and in-services.

PHYSICAL DEMANDS / WORKING CONDITIONS

• Normal office environment with minimal exposure to noise, dust or extreme temperatures

Additional Information

+ Organization: Community Care Services

+ Department: HFO SS Billing Department

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.