• Director, Next-Generation Managed Services

    EPAM Systems (New York, NY)


    As the **Director, Next-Generation Managed Services** AI-Powered Managed Services at EPAM Systems, you will revolutionize our service delivery model by implementing AI-first strategies while leading multiple strategic client accounts. You'll architect next-generation managed services that integrate DevOps, SRE principles, and intelligent automation to transform how we deliver value. This pivotal leadership role requires both visionary thinking and operational excellence as EPAM positions itself as the leading AI-powered software Engineering Services provider. You'll serve as a trusted advisor to clients, designing future-ready service landscapes that leverage GenAI, AIOps, and advanced observability across cloud and on-premise environments while scaling our capabilities to support 10,000+ engineers. Req.#796768044

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    Responsibilities

    + Develop transformative managed services approaches integrating DevOps, SRE, and AI-powered automation

    + Design non-linear commercial models and implement GenAI programs to enhance team productivity

    + Lead delivery across multiple accounts

    + Implement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilities

    + Architect comprehensive automation strategies spanning service management, event correlation, and application performance management

    + Design observability solutions for hybrid environments and implement AIOps strategies

    + Serve as a thought leader and trusted advisor to clients

    + Identify new service opportunities

    + Develop differentiated solutions leveraging emerging technologies

    + Build high-performing teams that deliver exceptional client satisfaction

    Requirements

    + 15+ years of technology leadership experience with at least 10 years in managed services

    + Deep expertise in Service Design, DevOps practices, SRE principles, and automation strategy

    + Proven experience implementing AIOps, GenAI, and advanced observability platforms

    + Strong track record of business development, revenue growth, and team leadership

    + Demonstrated ability to develop innovative service models and drive digital transformation

    + Experience designing integrated operating models for multi-vendor scenarios

    + Master's degree in Computer Science, Engineering, or related field (or equivalent experience)

    + Exceptional communication skills with the ability to translate complex technical concepts for business audiences

    + History of successfully leading and scaling managed services operations with large teams

    We offer

    + International projects with top brands

    + Work with global teams of highly skilled, diverse peers

    + Healthcare benefits

    + Employee financial programs

    + Paid time off and sick leave

    + Upskilling, reskilling and certification courses

    + Unlimited access to the LinkedIn Learning library and 22,000+ courses

    + Global career opportunities

    + Volunteer and community involvement opportunities

    + EPAM Employee Groups

    + Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

     

    This Remote Position Cannot be Performed in New York City.

     

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

     

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    Applications will be accepted on a rolling basis.

     

    In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)

     

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

     

    EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

     

    At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.