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Department Lead - Store Receiving
- Access Dubuque (Dubuque, IA)
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Department Lead - Store Receiving
Theisen Home Farm Auto
1 Positions
ID: 3308034
Posted On 05/30/2025
Job Overview
Department Lead
**Employment Type:** Full Time
**Supervisor:** Store Manager
Job Description
In addition to performing the duties required of a sales associate, Department Leads are also responsible for overseeing functions in assigned department. Functions include but are not limited to delegating work, training on selling skills and product knowledge, implementing strategies to increase productivity and demonstrating and sustaining the quality of Theisen’s Brand customer service. Department Leads also promote a comfortable work environment by motivating associates through positive communication and accolades.
Qualifications
+ Must be a full time Theisen’s associate and have desire to grow and promote within the company
+ 6-12 months retail experience preferred
+ Satisfactory completion of NHPA test within three months of starting
+ Valid driver’s License with a clean driving record
Key Responsibilities
+ Provide excellent customer service
+ Approach customers storewide and ask if help is needed and take them to the location of merchandise
+ Explain benefits and features of merchandise to customers and suggest add-on merchandise
+ Maintain general knowledge of all products, may need to have expertise in specific product areas
+ Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
+ Answer telephone and customer questions within established guidelines
+ Practice and maintain security measures
+ Communicate out-of-stocks using x-mail requests and communication with buying staff
+ Use radios to request additional help
+ Assist customers with check out and carryouts
+ Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
+ Receive merchandise shipments, and check them against receiving reports
+ Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
+ Restock shelves and displays and assemble products as needed.
+ Process Interstore transfers
+ Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
+ Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
+ Help management implement business strategies to increase sales and carryout department directives received from management
+ Manage the execution of product promotions
+ Mentor and train associates to assist customers by providing brand quality customer service with each interaction
+ Practice and maintain established security measures
+ Assist with difficult questions or complaints from customers
+ Maintain knowledge about all products in general
+ Assist customers in assigned department as well as all other areas of store
+ Perform opening/closing functions when needed, may include bookkeeping duties
+ Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers
Required Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
+ Ability to write routine reports, correspondence and speak effectively before individuals or groups
+ Ability to draft and interpret correspondence, memos, and reports
+ Ability to calculate figures and amounts such as discounts, percentages, and volume
+ Ability to perform basic accounting, calculating, problem-solving, and reasoning
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
+ Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store record
+ Exhibit a high level of integrity and business ethics
+ Familiar with forklift and pallet jack operations is preferred but not required
+ Ability to answer phones, and learn cash register functions
+ Ability to assign and evaluate work, coach/counsel, do planning, recordkeeping, reporting, supervising, and training
+ Possess a positive attitude, good listening skills and an outgoing personality
Physical Demands
Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.
Work Environment and Working Conditions
Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.
Benefits
Part-Time and Full-Time Eligible:
+ Competitive match on 401K
+ PTO
+ Holidays
+ Birthday-off with pay
+ Associate discount and many other benefits
Full-Time Also Eligible:
+ Health insurance
+ Dental insurance
+ Vision insurance
+ Flexible spending accounts
+ Short-term and long-term disability
Company Culture and Values
At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting **Customer First** , working together as **One Connected Team** , and always finding ways to **Give Back** . These three pillars guide how we approach our work and interact with each other every day.
We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.
Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.
Primary Contact
315330
Kelly Boge
HR Generalist, Human Resources
563-556-4738
Phone
Phone
Phone
Fax
Email
True
True
True
Job Details
Location
Maquoketa, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1280
Job REQ #
3308034
\# Positions
1
Start Date
20250530
End Date
20250630
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Theisen Home Farm Auto
About the Company
Theisen's is an independent, family-owned chain of Home, Farm and Auto stores, with locations in Dubuque, Maquoketa, Dewitt, Anamosa, Monticello, Tipton, Dyersville, Vinton, lowa Falls, Charles City, New Hampton, Marshalltown, Cedar Rapids (2), Newton, Ames, Grinnell, Pella, Coralville, Indianola, Davenport IA, Sparta WI, Black River Falls WI and Jefferson, WI.
Theisen's is a member of Mid-States Distributing, a buying group comprised of independent, family-owned retailers across the country.
Theisen's was founded in 1927 by Leo & Kathryn Theisen. Theisen's headquarters are in Dubuque where the buying staff, advertising, accounting, human resources, MIS and distribution center are located.
**Theisen's** employs over 1200 associates. The philosophy at Theisen's is "people buy from people, not companies" and the company stresses that "our associates work with us, not for us". 6201 Chavenelle Road Dubuque , IA 52002-2634 (563)556-4738
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