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Job Description

Note: Only Candidates serving in the Permanent Civil Service Title of Administrative Staff Analyst will be considered for Interview.

Appointments are subject to OMB Approval

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the city.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates more than $4 billion of revenue annually.

Under Direction of the Director of Borough Operations, with latitude for independent initiative and judgement, the Borough Manager plans and manages the day-to-day clerical operations of the Borough office, oversees all activities within the office and ensures compliance with the organizations policies and procedures. Ensures proper development, supervision, and discipline of all office staff. Ensures every employee is properly trained to complete his or her assigned tasks. Develops and/or implements adequate controls to ensure the prompt and accurate processing of the office’s workload. Provides authoritative review and resolution of customer service issues, and extremely complex billing, including but not limited to, interpretation of NYC Waterboard Rules and Regulations. Responds to escalated complaints from customers and office staff. Helps to improve customer service by contributing information and making recommendations for improvement. Implements and/or adheres to existing bureau and agency service standards pertaining to productivity, quality, and customer service. Resolves staffing concerns and escalates matters when necessary. Responds promptly to information requests from Supervisor and senior leadership and prepares/distributes analysis and reports timely. Conducts annual performance evaluations, quarterly probationary appraisals, and regular coaching sessions with subordinates to discuss performance, development and/or to follow up on employee action plans.

Physical Factors:

Busy Customer Service Environment

Heavy Telephone Volume

Long Periods of sitting

Intensive computer work

Preferred Skills

Strong analytical and organizational skills

Outstanding written and oral communication skills

Ability to multi-task and work under pressure.

Strong critical thinking and strategic planning skills

Supervisory Experience

To Apply

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Hours/Shift

35 hours per week

Work location

Various Locations

Appointments are subject to OMB Approvals

Recruitment Contact: Grace Pigott

Recruitment email: [email protected]

ADMINISTRATIVE STAFF ANALYST ( - 1002D

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $106,602.00

Salary Max: $153,362.00