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POSITION SUMMARY: Rappahannock Goodwill Industries (RGI) is seeking a proactive and technically skilled Mission Services IT Network Intern to support the IT and networking needs across Mission Services and retail locations. This hands-on internship offers valuable field experience in network diagnostics, infrastructure assessment, and hardware support, contributing directly to RGI s mission of workforce development and community service. Key Responsibilities · Assess and document WiFi performance across 15+ Goodwill and community work locations. · Conduct on-site WiFi testing using standardized documentation and procedures. · Evaluate existing bandwidth services (Verizon, Comcast, etc.) at retail locations and recommend improvements. · Support installation and maintenance of IT hardware at the Fredericksburg Career Center. · Assess the on-site data center, recommend server cleanup and assist with the decommissioning of outdated equipment. · Travel regularly to satellite retail and service sites to troubleshoot connectivity and support network improvements. Competencies Ø Adaptability: Responsive to feedback; able to adjust to shifting priorities and environments. Ø Business Ethics: Maintains integrity, trust, and ethical conduct at all times. Ø Change Management Communicates and supports organizational changes effectively. Ø Initiative: Takes ownership of tasks, asks for help when needed, and volunteers proactively. Ø Planning & Organization: Prioritizes tasks efficiently and keeps documentation organized. Qualifications Minimum : · Strong organizational and documentation skills. · Basic knowledge of networking concepts, WiFi diagnostics, and IT troubleshooting. · Effective verbal and written communication skills. · Proficiency in Microsoft Office Suite. · Ability to pass background and compliance checks. · Valid driver s license and reliable transportation for travel between sites. Preferred : · Current or completed Associate s degree in Information Technology, Networking, or Cybersecurity. · Experience or coursework in network configuration, infrastructure support, or hardware deployment. Physical & Work Requirements · Mobility: Able to remain stationary for long periods; capable of bending, reaching, and operating office tools. · Lifting: Must occasionally lift items up to 50 pounds. · Travel: Frequent local travel is required between RGI and partner sites. · Work Environment: Office-based with visits to retail, educational, and community sites; hybrid flexibility may be available. · Schedule: May require occasional evening or weekend work depending on project or location needs. Why Join Us? This internship is an excellent opportunity for students or recent graduates to gain real-world experience supporting community-focused IT systems. You will have the chance to contribute meaningfully to the mission of Rappahannock Goodwill while developing practical skills in a dynamic work environment.