• Customer Care

    Performance Food Group (Tuscaloosa, AL)


    120779BR

    Job Title:

    Customer Care

    Location:

    Afflink (0261)

    Job Description:

    Job Summary:

    Communicates and interacts with customers, vendors, and co-workers professionally, accurately, and in a timely manner. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

    Responsibilities:

    + Handles customer calls professionally and courteously.

    + Maintains open lines of communication with the sales force and Member Support team about back orders, pricing, customer concerns, and any other related items.

    + Responsible for following up to ensure the customer receives the order.

    + Assembles and mails samples and collateral materials to customers and field personnel when requested.

    + Communicates with manufacturers regarding orders, product information, pricing, and shipping status.

    + Processes purchase orders, invoices, credits, and rebates.

    + Generates members' order information and reports.

    + Checks for correct pricing and quantities.

    + Working within D365 and D365 CC portal to ensure all orders, open orders, invoicing, etc., are processed, correct, and communicated.

    + Handles any correspondence regarding member support _._

    + Performs additional duties as assigned by the supervisor or other management as needed.

    Req Number:

    120779BR

    Address Line 1:

    1400 Afflink Place

    Job Location:

    Tuscaloosa, Alabama (AL)

    Shift:

    1st Shift

    Full Time / Part Time:

    Full Time

    EEO Statement:

    Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

    Required Qualifications:

    Required Skills/Abilities:

    • Excellent verbal and written communication skills.

    • Excellent interpersonal and customer service skills.

    • Excellent organizational skills and attention to detail.

    • Excellent time management skills with a proven ability to meet deadlines.

    • Problem-solving skills.

    • Ability to prioritize tasks.

    • Ability to follow instructions.

    • Proficient with Microsoft Office Suite or related software.

    Division:

    Afflink

    Job Category:

    Sales

    Preferred Qualifications:

    Education and Experience:

    Required Qualifications:

    High school diploma or equivalent.

     

    Minimum of one year of Customer Service, call center, and/or related experience.

    State:

    Alabama

    Company Description:

    AFFLINK has been a leader in supply chain management services for almost 50 years. Connecting more than 200 suppliers of packaging, janitorial, safety, foodservice, office, and MRO procurement solutions with nearly 300 independent distribution experts, AFFLINK provides innovative process and procurement solutions that drive efficiencies for today’s leading businesses.

    Benefits:

    Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)