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Additional Information

**Job Number** 25090196

**Job Category** Event Management

**Location** Cleveland Marriott Downtown at Key Tower, 1360 West Mall Drive, Cleveland, Ohio, United States, 44114VIEW ON MAP (https://www.google.com/maps?q=Cleveland%20Marriott%20Downtown%20at%20Key%20Tower%2C%201360%20West%20Mall%20Drive%2C%20Cleveland%2C%20Ohio%2C%20United%20States%2C%2044114)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Additional Information:** This hotel is owned and operated by an independent franchisee, Marriott Hotels Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position Overview

The Events Manager is responsible for preparing all event documentation and coordinating with sales, property departments and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events. This position primarily handles events of average complexity. Ensures property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events.

Essential Functions and Responsibilities

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

Greet customers during the event phase and hands-off to the Event Operations team for the execution of details.

Adheres to all standards, policies, and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Manages group room blocks and meeting space for average to large-sized assigned groups.

Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

Uses his/her judgment to integrate current trends in event management and event design.

Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

Participates in customer site inspections and assists with the sales process as necessary.

Performs other duties as assigned to meet business needs.

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Empowers employees to provide excellent customer service.

Sets a positive example for guest relations.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Makes presence known to customers at all times during this process.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Follow up with customer post-event.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Interacts with guests to obtain feedback on product quality and service levels.

Ensures hourly employees understand expectations and parameters for event activities.

Conducts formal pre- and post-event meetings as required to review/communicate with group needs and feedback.

Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Assists in the sales process and revenue forecasting for customer groups.

Up-sells products and services throughout the event process.

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Reviews comment cards and guest satisfaction results with employees.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Assist in the development and implementation of corrective action plans.

Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

Works with the property staff and customers to address operational challenges associated with his/her group.

Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

High school diploma or equivalent.

At least 2 years of related experience is required.

Knowledge of accounting systems is preferred.

Excellent written and oral communication skills.

High level of customer service.

Ability to focus on details and resolve numerical problems.

Ability to work independently (and in a team.

Work Conditions & Physical Demands

Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.

Able to work independently or as a team member and support managers with special projects.

Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.

Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.

Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.

Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically, analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

_This company is an equal opportunity employer._

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