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Are you a proactive, people-driven leader with a passion for wellness and healthcare?

Thrive Proactive Health is seeking a Front End Operations Manager to lead our Front Desk, Client Experience, and Marketing Engagement teams while supporting business admin and Revenue Cycle Management (RCM) functions.

This is a leadership role, not just an administrative position. We’re looking for an operator, systems-builder, and people-developer—someone who brings focus, structure, and accountability to front-end operations. You’ll play a critical part in driving client engagement, optimizing systems and processes, and building a positive, proactive culture in our growing clinic.

• Your Impact as Front End Operations Manager

• Lead and coach the Front Desk team—build engagement, ensure accountability, and create a warm, seamless client journey

• Support RCM processes—assist with payment posting, collections, AR management, and coordinate with the RCM Manager for smooth billing operations

• Improve systems and processes—reduce complexity, minimize rework, and help define clear procedures and SOPs for front-end operations

• Implement client engagement strategies—boost retention, build relationships, and inspire proactive care

• Execute tactical marketing efforts—ensure Thrive stays top-of-mind for physicians, clients, and new leads through social media, email, and in-house campaigns

• Manage business admin tasks—support payroll, compliance reports, and quarterly operational requirements

• Drive accountability, metrics, and continuous improvement across the front-end team

• About Us

At Thrive, we’re on a mission to inspire, equip, and move people into action to live their best lives. We deliver a unique, proactive model of healthcare that integrates Physical Therapy, Chiropractic, Acupuncture, Massage, Fitness, and more—designed to empower clients to stay well, not just get well.

• Key Responsibilities

+ Lead and manage the Front Desk team: daily huddles, coaching, accountability, and engagement

+ Elevate the client experience: deliver welcoming, seamless service that encourages retention and proactive care

+ Support RCM processes: assist with payment posting, collections, AR tracking, and collaborate with the RCM lead

+ Implement tactical marketing campaigns: engage physicians, clients, and the community through email, social media, and in-house promotions

+ Monitor key metrics: client engagement, conversion rates, AR days, and schedule fills to drive improvements

+ Manage business admin tasks: payroll processing, compliance reports, and quarterly operational requirements

+ Champion a culture of proactive care: promote client education, cross-service engagement, and wellness-centered outcomes

• Ideal Candidate

•️ A people-focused leader—skilled in training, coaching, conflict resolution, and building team culture

•️ A systems builder—loves creating structure, defining processes, and improving workflows

•️ A strategic thinker—anticipates outcomes, solves problems, and refines details to drive results

•️ Calm under pressure, grounded, and solutions-oriented

•️ Healthcare experience (Front Desk, billing, or operations) preferred

• What You’ll Bring

+ 3+ years of experience in wellness, fitness, healthcare operations, medical billing, or front desk leadership

+ Proven people management and coaching skills

+ Familiarity with RCM processes and insurance billing basics

+ Understanding of marketing fundamentals (social media, email, client outreach)

+ Excellent communication, problem-solving, and accountability skills

+ Positive, proactive attitude with a growth mindset

+ Ability to learn tools like Mindbody, QuickBooks, and marketing platforms

• Why Join Thrive?

+ Be part of an innovative, growing healthcare practice

+ Work in a collaborative, proactive environment where your ideas matter

+ Competitive salary based on experience + performance bonuses

+ Opportunities for leadership development and training

+ Supportive team culture that values learning, resilience, and excellence

• Location & Schedule

+ Virginia Beach, VA

+ Full-time, in-person role (M-F, 40 hours per week)

+ Open to discussing part-time for the right candidate

• How to Apply

Ready to lead with heart and hustle?

Click Apply Now and include:

• Your resume

• A brief cover letter sharing why this role excites you and how your experience aligns with our mission

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