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Description

Would you like to join the team that protects the global AWS platform from fraud? Are you looking to solve exciting fraud challenges in the cloud? Do you want to work on a Cloud business that is growing multiple fold annually? Do you enjoy thinking like a fraudster and using your technical skills to help detect & mitigate AWS accounts from causing damage on our platform? If so, Amazon Web Services (AWS) Fraud Prevention has an exciting opportunity for you.

AWS has the most services, and more features within those services, than any other cloud provider – from infrastructure technologies like compute, storage, and databases to emerging technologies, such as Machine Learning and Artificial Intelligence, data lakes and analytics, and Internet of Things. AWS Platform is the glue that holds the AWS ecosystem together. Whether it’s Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second. Each day, hundreds of thousands of customers make billions of transactions worldwide on our cloud. They are harnessing the power of AWS to enable innovative applications, websites, and businesses. However, there are always a few people that try to take unfair advantage of a good thing.

The mission of the AWS Fraud Prevention Team is to keep the AWS platform a safe and trusted place for our customers and partners. We achieve this goal by identifying and preventing fraud for all AWS services, worldwide. Every day fraudsters attempt to steal our services. We use extensive data and machine learning models to build software solutions to detect and prevent such activities.

About the Role

We are looking for an experienced Program Manager who can prioritize well, communicate clearly, and who has a consistent track record of delivery. You must be proactive in removing roadblocks, always looking for ways to innovate and operate more efficiently, and able to handle multiple competing priorities in a fast-paced environment. You will need to influence internal and external stakeholders that are spread across the world, and be able to effectively rally support for your initiatives.

As the Program Manager your responsibilities will include:

* Manage complex and multi-faceted programs and drive projects through completion

* Work closely with Data Analysts and Scientists to identify and mitigate new fraud trends

* Lead engagements with service teams across AWS to integrate them with fraud prevention workflows

* Assist in developing the strategy of the fraud response team and drive its execution

* Triage inquiries from internal and external stakeholders and partner with the team to deliver results

* Develop measurable benchmarks and reporting to evaluate team direction and progress

About the team

This team within the AWS Fraud Prevention organization is responsible for detecting & mitigating AWS account risks. You will be part of a team of Data Scientists, Investigations Analysts, and Technical & non-Technical Program Managers. The team’s goal is to identify and neutralize fraudsters from unauthorized access to legitimate AWS customers accounts.

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we are not focused on how many hours you spend at work or online. Instead, we are happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 3+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities

- Experience creating and/or improving operational processes across teams

- Experience communicating with technical and non-technical stakeholders at all levels across multiple business units

Preferred Qualifications

- Fraud or Financial Risk Management experience

- Excellent verbal and written communication skills

- Excellent interpersonal skills and proven ability to influence cross-functional teams

- Familiarity with AWS technologies (EC2, CloudTrail, S3, Lambda, DynamoDB, RDS, etc.)

- Basic SQL skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.