"Alerted.org

Description

We are seeking an experienced and skilled Senior Desktop Support Specialist to join our IT team, in the Lake Charles area. The ideal candidate will have over 3 years of hands-on experience in IT support with advanced proficiency in Identity Access Management (IAM), networking, and both cloud and on-premises server environments. This role requires a strong technical skill set, excellent problem-solving abilities, and the ability to effectively collaborate with different teams to deliver best-in-class IT support services.

Key Responsibilities:

+ Technical Expertise: Provide Level 2 and Level 3 technical support for complex hardware, software, and systems issues across the organization.

+ Identity Access Management: Manage and troubleshoot advanced IAM systems, including user account creation, role management, and security policies for various platforms.

+ Networking: Diagnose and resolve network-related issues, including LAN/WAN connectivity, DNS, DHCP, TCP/IP troubleshooting, and firewall configurations.

+ Cloud and On-Premises Servers: Support and maintain cloud infrastructures (e.g., Microsoft Azure, AWS) and on-prem servers (e.g., VMware, Windows Server), including monitoring, troubleshooting, and patch management.

+ Active Directory Management: Handle advanced Active Directory functions such as group policy configurations, domain controller support, and user authentication troubleshooting.

+ Email Troubleshooting: Investigate and resolve issues related to enterprise email systems, including login, delivery, and configuration issues with platforms like Microsoft 365 or Exchange.

+ Ticketing System: Resolve and manage technical support cases using a ticketing system (e.g., ServiceNow, Zendesk), ensuring timely resolution and compliance with SLAs.

+ Documentation: Create and maintain up-to-date documentation for processes, troubleshooting guides, best practices, and technical resources.

+ Collaboration: Work with cross-functional IT teams to manage escalation paths, and coordinate solutions for issues affecting multiple departments.

+ Proactive Maintenance: Perform regular system audits, patches, updates, and monitoring to ensure the stability and security of infrastructure and tools.

Requirements

Required Qualifications:

+ 3+ years of experience in IT support or a similar role.

+ Proficiency in Identity Access Management (IAM), including advanced user account lifecycle management.

+ Advanced understanding of networking concepts such as TCP/IP, DNS, DHCP, and firewall configurations.

+ Hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS) and on-premises server environments (e.g., Windows Server, VMware).

+ Expert-level knowledge of Active Directory, including group policy, domain controllers, and permissions management.

+ Experience with troubleshooting email platforms like Microsoft 365 and Exchange in an enterprise setting.

+ Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) for tracking and resolving support requests.

+ Strong interpersonal and communication skills with the ability to convey technical concepts to non-technical stakeholders.

+ Self-motivated with excellent organizational and time management skills.

Preferred Qualifications:

+ Networking certifications such as Cisco CCNA or CompTIA Network+.

+ Cloud certifications (e.g., Microsoft Azure Administrator, AWS Solutions Architect).

+ Experience implementing security best practices within IAM systems and network infrastructures.

+ Familiarity with ITIL principles and frameworks.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .