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Job Purpose

The purpose of the Enterprise Resiliency Senior Program Officer role is to drive and maintain an effective program that safeguards AIG’s assets and operations from real or potential threats and vulnerabilities of any type. This individual contributor role will develop a deep understanding of business functions and technology employed across the globe, working with Enterprise Resiliency Officers as well as Corporate functional resources (Technology, Operations, Finance, HR, etc.) to drive the continual evolution of the Resiliency Program.

Job Responsibilities

+ Contribute to the management and enhance third-party due diligence activities specific to the assessment of vendor’s resiliency-related controls.

+ Partner on the ownership of Resiliency work required to manage the relationship with our highest priority third parties as Enterprise Resiliency’s point of contact

+ Maintain close partnership with AIG stakeholders who work regularly with these highest priority third parties – including Procurement, Legal, Risk, Technology, Operations, and other support teams – to ensure Resiliency gaps continue to be identified and remediated including SLAs

+ Draft and maintain Incident Management Plans specific to AIG partnership with the highest priority third parties (incident monitoring / detection / triage, business RTOs, communication workflow, testing requirements etc.)

+ Develop and deliver tool-related & program training materials needed for program stakeholders to execute their required tasks

+ Manage the annual refresh of our firm-wide Resiliency Awareness program that guides all AIG employees and agents on how to prepare for a business interruption

+ Support all ongoing Resiliency audits and regulatory exams to collect, review, and submit evidence, including any issue remediation

+ Support the governance our Resiliency Open Issue Management Process, which defines how we identify, document, escalate, and track all gaps until remediation is complete

+ Familiarity with the evolving regulatory framework and rule changes particularly with Third Party Resiliency – this includes the Digital Operational Resilience Act (“DORA”) and the Operational Resilience framework endorsed by the FRB and Bank of England

+ Update and maintain global Resiliency policy, standards (and guiding documents used to administer the day-to-day program compliance

+ Contribute towards the ongoing development and implementation of a firm-wide Resiliency

+ Act as subject matter expert on all areas of responsibility, notably regulatory expectations regarding Enterprise Resiliency matters

+ Familiarity with the evolving regulatory framework and rule changes particularly with Third Party Resiliency – this includes the Digital Operational Resilience Act (“DORA”) and the Operational Resilience framework endorsed by the FRB and Bank of England

+ Mentor less experienced Resiliency Officers as part of team and role development

Required Skills and Experiences

Educational Qualification

+ Bachelor's Degree or equivalent work experience with industry recognized Professional Certification (preferred)

Specific Qualifications

+ 10+ years professional experience in financial services, insurance, technology, disaster recovery or business continuity

+ Strong understanding of third party resiliency

+ Strong written and verbal communication skills, including presentation skills, and proven interpersonal skills

+ Strong project management skills; ability to handle multiple competing projects and deadlines

Nice to have:

+ Experience with industry BC/DR/IM tools such as ServiceNow BCM, Everbridge (or similar) highly preferred

+ Experience and knowledge of Microsoft SharePoint

+ Demonstrated ability to drive change through influence

+ Ability to define solutions and make decisions in ambiguous situations

+ DRII or similar industry certification

Total Experience

• 10+ years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, Controls, or Technology-related discipline • For positions based in NYC, the base salary range is $118,000-$147,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits (https://sprcdn-assets.sprinklr.com/248/c93e06c6-6661-4d7d-9e44-0b1edfc3704e-1908744075/New\_Hire\_Benefits\_Overview.pdf) .

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

IT - Information Technology

AIG Employee Services, Inc.