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Support Center - Irving

The Director - Product Integrity is responsible for ensuring the quality of products across brands, product creation, and operational functions. They will do this by developing and implementing processes, and executing a cost-effective, category-specific quality strategy that supports Michaels merchandising objectives while minimizing safety, regulatory and supply chain risks.

Major Activities

Quality Assurance & Product Testing

+ Leverage processes and technology to reduce waste, cost, and time in order to maximize revenue through optimizing efficiencies, resulting in better experiences for our customers

+ Partner with appropriate Business Leaders to ensure preparedness, understanding, and adoption of new global quality assurance processes and tools

+ Indirectly lead and influence internal partners and testing labs on the development of appropriate and cost-efficient test protocol

+ Create and manage test strategies with suppliers and labs.

+ Approve test groupings and corrective action plans in Michaels Product Compliance System

+ Analyze test results and create resolutions to the issues

+ Monitor compliance reports and manage vendors to assure that all products are tested as required

+ Train Michaels Team Members, agents, and vendors regarding product standards, quality and/or compliance-related subjects

Cross Functional Partnerships

+ Collaborate with a global team to set quality strategy roadmap, goals, metrics, and objectives

+ Drive improvements in the capability of the manufacturing process, leading to overall defects and reduce rework across all manufacturing locations

+ Collaborate with internal and external partners to develop, document and apply appropriate product standards and proactively assures quality, safety and compliance

+ Perform risk assessments on new products/programs and ensure they meet guideline

Product Inspection

+ Manage product inspection plans; select items for inspection

+ Review failed and “Pass & Hold” inspection reports; coordinate and communicates disposition

Issue Resolution

+ Collaborate with internal partners (e.g. Legal and Loss Prevention) to investigate quality, safety, compliance or other product issues; assess associated risks, determines root cause(s) and formulates an appropriate response

Packaging Approval

+ Review and approve product packaging for appropriate warnings and regulatory compliance

Product Designation

+ Review new products to determine product designations, testing and compliance requirements, and enter into appropriate systems

Travel

+ Travel internationally to train, or work with agents, labs, inspection contractors and vendors/factories

Team Leadership

+ Clearly communicate expectations to ensure the team has the tools needed to deliver successful results

+ Drive succession planning and talent development at all levels of the Sourcing organization

+ Promote strong fiscal and ethical standards throughout the organization

Other duties as assigned

Minimum Education

+ Bachelor’s degree or equivalent experience

Minimum Type of Experience the Job Requires

+ 10+ years industry experience; minimum of 2 years in retail quality management

+ Experience with consumer product testing, quality assurance and/or regulatory compliance

Other

+ International travel is required; Limited domestic travel

Preferred Type of Experience the Job Requires

+ Private Brand, product development and/or direct import experience is highly desirable

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit  www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all** **c** **ustomers** **to create, innovate and be better together.

_Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._

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