• Program Support Assistant

    Veterans Canteen Service (St. Louis, MO)


    Salary $48,874

     

    This job closes on 6/10/2025

     

    This is not a remote position.

     

    Looking for a better work life balance? Join an amazing organization that puts Veteran’s first for an amazing career!

    OVERVIEW:

    The Veterans Canteen Service (VCS) at the Jefferson Barracks VA Medical Center in St. Louis, MO is seeking a Program Support Assistant.

     

    As a Program Support Assistant you will provide comprehensive administrative support to the VCS Finance Center, contributing to both the daily operations and strategic planning efforts, including field support as needed. In this role, you will report to the Supervisory Accountant and play a critical role in the operations of the Finance Center.

    DUTIES:

    Duties include, but may not be limited to the following:

    • Delinquent Debt Collection Coordination: Act as the main point of contact for collecting delinquent debts, including those in the Treasury Offset Program (TOP) and referred to the Debt Management Center.

    • Customer Support for Electronic Payroll Deduction (EPD): Provide primary customer service and technical support for the Electronic Payroll Deduction (EPD) program.

    • Transaction Research and Adjustment: Research transactions in variance databases and make necessary account adjustments to correct system errors

    • Data Privacy and Professional Conduct: Maintain a high level of professionalism and ensure compliance with policies regarding Personally Identifiable Information (PII) and sensitive data.

    • EPD System Monitoring and Issue Escalation: Monitor EPD system operations, verify payments each pay period, identify misuse (e.g., shoplifting), and ensure system interfaces function properly and escalating issues as needed.

    • Additional Duties: Perform other related duties as assigned.

    VCS offers competitive benefits, including:

    + Opportunities for career advancement.

    + Childcare Subsidy Program.

    + No nights.

    + Major Medical, Dental, Vision Insurance & Life Insurance.

    + Vacation & Sick Leave to include 11 (paid) Federal Holidays.

    + Federal Retirement, Pension.

    + Public Transportation Benefits (Bus Pass).

    + Visit us at https://www.vacanteen.va.gov/ for more information about the Veterans Canteen Service.

    QUALIFICATION REQUIREMENTS:

    • EPD System Expertise: In-depth knowledge of the EPD database, reporting functions, and payroll deduction processes.

    • Data Extraction and Organization: Ability to extract and organize data for accurate recording in the general ledger system.

    • Financial Systems Navigation: Familiar with various computer programs used for payment input, customer account inquiries, collections, and responding to canteen questions.

    • Payroll Deduction and Account Structure: Understanding of the VCS Payroll Deduction module and the structure of customer accounts.

    • Microsoft Office and Database Proficiency: Proficient in Microsoft Excel, Word, Outlook, and basic database functions, including Microsoft Access for communication and data handling.

    Minimum Specialized Qualifying Requirements:

    One (1) year of experience comparable to the duties of a Program Support Assistant - EPD or the educational equivalent coursework in accounting/bookkeeping practices.

     

    NOTE: Experience must be fully documented on your resume.

     

    Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the COVID-19 vaccination and annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.