• Client Experience Specialist

    OrderMyGear (Dallas, TX)


    Team OMG

     

    OrderMyGear is the industry leader in technology for the team gear and promotional product space. With the addition of DistributorCentral to our offering, OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities and continue building a Team of OMG’ers who work hard, welcome change, and live out our Magic.

     

    So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers.

     

    Our Magic

    TEAM IS EVERYTHING

    We Invest in Each Other

     

    We Create Solutions

     

    We Enjoy the Ride

     

    EMBRACE IT. OWN IT. ALL IN.

    Client Experience @ OMG

    We're looking for a Client Experience Specialist to onboard new accounts and manage client relationships after the initial sale—ensuring they succeed, stay engaged, and grow with our tools. This role is critical in driving adoption, uncovering expansion opportunities, and helping our clients achieve tangible outcomes with OMG.

     

    This position requires regular in-office presence at our Dallas, TX headquarters.

    Day in the Life

    + Client Relationships:

    + Onboard new clients post-sales.

    + Serve as the primary point of contact for a defined portfolio of clients after the sale.

    + Build and maintain trusted relationships with users and decision-makers across the organization.

    + Host regular Zoom and phone check-ins to understand client goals and workflows.

    + Product Adoption & Expansion:

    + Become an expert in OMG’s tools.

    + Proactively train users and teams on new features and best practices.

    + Identify upsell/cross-sell opportunities to increase usage and account value.

    + Account Strategy:

    + Maintain a deep understanding of each client’s business, including goals, usage metrics, and product adoption.

    + Conduct recurring business reviews to surface value, align on outcomes, and recommend improvements.

    + Partner with clients to optimize their processes and ensure success with OMG tools.

    + Retention & Risk Management:

    + Monitor account health and engagement.

    + Flag potential churn risks and execute strategic plans to re-engage and retain accounts.

    + Serve as the voice of the client internally to improve product experience and support.

    + Collaboration & Communication:

    + Work closely with Sales, Product, Support, and Marketing to support client needs and feature adoption.

    + Keep CRM data (Salesforce) clean and up-to-date with meeting notes, usage trends, and account plans.

    Requirements

    Must Haves

    + Bachelor’s degree in Business or a related field, or equivalent professional experience

    + 2–5 years of experience in client success, account management, or post-sales roles within SaaS or similar industries

    + Comfortable navigating and thriving in an ever-evolving environment

    + Skilled in leading strategic conversations with clients of all sizes and collaborating with internal stakeholders on shared accounts

    + Passionate about building strong client relationships and solving complex problems

    + Proactive, curious, and driven by data and measurable outcomes

    + U.S. Citizen or Permanent Resident status required

    + Visa Sponsorship not available

    Nice to Haves

    + Experience at a Promotional Products or Branded Apparel supplier company

    + Familiarity with CRM, ERPs, Online Stores, and/or Product Search software platforms

    + Ability to travel not to exceed 10% of the time

     

    OrderMyGear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

     

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

    Benefits

    A Few of the Perks

    + Competitive benefits & PTO

    + 401(k) with employer match

    + Paid parental leave

    + Wholesale discount to name brands

    + In-office benefits:

    + Catered lunches & breakfasts

    + Company happy hours and outings

    + Casual office atmosphere & one block from Deep Ellum

    + Fully stocked kitchen

    + Commuter benefits