"Alerted.org

Human Services Program Specialist

Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4950095)

Apply



Human Services Program Specialist

Salary

$58,035.00 - $88,235.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-26304-48815

Department

Department of Human Services

Division

HS Div Pvdr Op

Opening Date

05/28/2025

Closing Date

6/11/2025 11:59 PM Eastern

Job Code

48815

Position Number

00034174

Union

SEIU Local 668

Bargaining Unit

F4

Pay Group

ST07

Bureau / Division Code

00211943

Bureau / Division

Bureau of Fee for Service Programs/Division of Provider

Worksite Address

555 Walnut Street

Worksite Address

6th Floor

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Brooke Blaker

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

If you are someone who is passionate about making a positive impact in the field of human services, the Office of Long-Term Living (OLTL) has a rewarding opportunity for you. We are seeking a dedicated and enthusiastic individual to join our team in the Division of Provider Operations. As a Human Services Program Specialist , you will have the chance to utilize your skills and expertise to analyze, develop, implement, coordinate, monitor, and evaluate our programs and processes. By joining our team, you will also help promote the development of long-term care options across the Commonwealth of Pennsylvania. Do not wait any longer, apply today and be a part of our amazing organization!

DESCRIPTION OF WORK

As a Human Services Program Specialist, you will review, analyze, coordinate, and implement internal processes to mitigate provider non-compliance related to corrective action plans. This includes, but is not limited to, reviewing, analyzing, processing, monitoring, tracking, and reporting overpayment recovery efforts to address provider non-compliance. You will also Identify, coordinate, and impose adverse actions against OLTL providers, if applicable.

In this role, you will serve as a liaison with other bureaus within OLTL, Community HealthChoices Managed Care Organizations, and business partners to identify potential impacts of program changes for OLTL providers and support operations. You will also provide technical and analytical assistance to all OLTL providers. In addition, you will support the coordination, implementation, and monitoring of system changes.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00034174) .

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week

+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time up to 5 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirement:

+ One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you possess at least one year of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

04

WORK BEHAVIOR 1 – PROCESS BILLING

Reviews, analyzes, and processes home and community-based services and nursing facility providers financial transactions in a claims processing user management information system. Calculates provider payments and accounts receivable. Identifies provider overpayments and makes recoupment efforts.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ a. I have experience reviewing, analyzing, and processing financial transactions in a claims processing user management information system; calculating provider payments and accounts receivable; AND identifying provider overpayments and making recoupment efforts.

+ b. I have experience reviewing, analyzing, and processing financial transactions in a claims processing user management information system AND calculating provider payments and accounts receivable.

+ c. I have experience reviewing, analyzing, and processing financial transactions in a claims processing user management information system.

+ d. I have successfully completed college-level coursework related to accounting, business administration, or budget and finance.

+ e. I have NO experience or education related to this work behavior.

05

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to reviewing, analyzing, and processing financial transactions

+ The type of claims processing user management information system you used

+ The duties you performed related to calculating provider payments and accounts receivable

+ The duties you performed related to identifying provider overpayments and making recoupment efforts

06

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

07

WORK BEHAVIOR 2 – TECHNICAL ASSISTANCE

Provides technical assistance to Office of Long-Term Living (OLTL) providers on laws, regulations, and departmental policies and procedures related to implementation of Nursing Facility (NF) and Home and Community Based Services (HCBS) programs.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ a. I have experience providing technical assistance to program providers on laws, regulations, and departmental policies and procedures related to implementation of NURSING FACILITY (NF) and HOME AND COMMUNITY-BASED SERVICES (HCBS) programs.

+ b. I have experience providing technical assistance to program providers on laws, regulations, and departmental policies and procedures related to implementation of human services, social services, health care services, or health care insurance programs OTHER THAN NF or HCBS programs.

+ c. I have experience providing technical assistance to others on laws, rules, regulations, and departmental policies and procedures other than those related to NF, HCBS, human services, social services, health care services, or health care insurance programs.

+ d. I have successfully completed college-level coursework related to public relations or communications.

+ e. I have NO experience or education related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to providing technical assistance

+ To whom you provided technical assistance

+ The topics of the technical assistance you provided

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

10

WORK BEHAVIOR 3 – PROGRAM COMPLIANCE

Reviews reports to monitor home and community-based services and nursing facility provider programs for regulatory compliance. Issues an adverse action to providers after being notified that they have failed to complete a corrective action plan.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ a. I have experience reviewing reports to monitor HUMAN SERVICES, SOCIAL SERVICES, HEALTH CARE SERVICES, or HEALTH CARE INSURANCE programs for regulatory compliance AND issuing adverse action to providers after being notified that they have failed to complete a corrective action plan.

+ b. I have experience reviewing reports to monitor HUMAN SERVICES, SOCIAL SERVICES, HEALTH CARE SERVICES, or HEALTH CARE INSURANCE programs for regulatory compliance.

+ c. I have experience reviewing reports to monitor programs for regulatory compliance. These programs were in areas OTHER THAN human services, social services, health care services, or health care insurance.

+ d. I have successfully completed college-level coursework related to technical analysis or quality assurance.

+ e. I have NO experience or education related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to reviewing reports to monitor programs and ensure regulatory compliance

+ The type of programs that you monitored

+ The type of reports you reviewed

+ The duties you performed related to issuing adverse action plans

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov