• Logistics KPI Management Coordinator

    Samsung SDS America (Santa Ana, CA)


    Position Summary:

    Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

     

    As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

     

    We are looking for a detail-oriented and experienced staff member for our inbound control tower group. This role is responsible for managing and overseeing the end-to-end movement of shipments, both internationally and domestically. It is a key position that ensures accurate analytical data is provided internally and to our customers.

     

    To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

    Responsibilities:

    + Monitor and report on key performance indicators (KPIs) related to inbound ocean shipments, including lead time, delivery accuracy, container dwell time, and demurrage and detention, as well as document compliance.

    + Address and resolve any shipment-related issues by communicating with steamship lines, port terminals, rail companies, and trucking companies.

    + Identify and resolve discrepancies found in operational reports and systems.

    + Provide weekly reports on KPIs within various inbound business scopes.

    + Analyze performance trends and identify areas for improvement.

    + Collaborate with IT or system providers to automate reporting where possible.

    + Keep daily reports updated and ensure they are organized and easily accessible.

    + Establish communication channels and conduct regular meetings with steamship lines, port terminals, trucking companies, and customers to ensure effective operations.

    + Perform ad-hoc reporting as necessary.

    + Undertake other job-related duties as required.

    Requirements

    + Bachelor’s degree preferred or High School Diploma required

    + Experience in route planning, including finding optimal routes using various transport modes and multimodal transport setups.

    + Experience in establishing and managing logistics processes for various types, including international operations, local transportation, and operational guidelines.

    + A positive attitude and the ability to work effectively in a team setting.

    + Detail-oriented and capable of working under pressure.

    + Excellent communication and coordination skills.

    + Proficient in Outlook and Microsoft Office (Excel/PowerPoint/Word), particularly with functions such as VLOOKUP and pivot tables.

    + Strong prioritization skills, with the ability to address urgent issues while managing other responsibilities effectively.

    + Ability to travel up to 10% in U.S.

    + Required to work onsite Santa Ana, CA

     

    Benefits

    Samsung SDSA offers a comprehensive suite of programs to support our employees:

    Top-notch medical, dental, vision and prescription coverage

     

    Wellness program

     

    Parental leave

     

    401K match and savings plan

     

    Flexible spending accounts

     

    Life insurance

     

    Paid Holidays

     

    Paid Time off

     

    Additional benefits

     

    Samsung SDS America will support your professional development and growth in your future career.

     

    Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $28.00 ~ $38.00 / hour, and your base pay will depend on your skills, education, qualifications, experience, and location.

     

    Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.