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Job Title:

Patient Access Representative & Switchboard Operator (Casual)

Cost Center:

603351274 Registration-Acute-IM Reg

Scheduled Weekly Hours:

0

Employee Type:

Casual

Work Shift:

Variable (United States of America)

Job Description:

JOB SUMMARY

The Patient Access Representative-Patient Registration obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end.

JOB QUALIFICATIONS

EDUCATION

_For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._

**Minimum Required:** None

**Preferred/Optional:** None

EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES

**Minimum Required:** Direct customer service experience in a professional business setting. Experience working with a business-oriented computer program required (i.e. banking, accounting, collections, etc.). Must possess and display exemplary customer service skills. Must be able to understand health insurance benefits. Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries. Must possess problem solving skills and be able to work both independently and as a team.

**Preferred/Optional:** Two years’ experience in a healthcare setting working in a reception or billing role. Experience with Health Information Management system.

CERTIFICATIONS/LICENSES

_The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._

**Minimum Required:** None

**Preferred/Optional:** Certified Health Access Associate (CHAA) desired.

JOB SUMMARY

The Switchboard Operator operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Cordially receives and directs patients/visitors and provides routine hospital information when appropriate. Monitors the hospital alarm system. Performs billing support aide, clerical and data entry for different departments of the hospital.

JOB QUALIFICATIONS

EDUCATION

_For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._

**Minimum Required:** None

**Preferred/Optional:** None

EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES

**Minimum Required:** Windows based computer experience. Excellent communication and interpersonal skills. Ability to handle changing working conditions, deal with large volumes and a variety of tasks. Must take initiative, exercise good judgement, and demonstrate resourcefulness in problem solving. Ability to prioritize and organize multiple tasks.

**Preferred/Optional:** Previous experience in office setting of one year.

CERTIFICATIONS/LICENSES

_The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._

**Minimum Required:** None

**Preferred/Optional:** None

AFSCME Job Posting

+ Hours: 6a-6p, 7a-3p, 1p-11p, 3p-11p, 4p-12a , as assigned, including weekend shifts as needed. _Shift times and days may vary given the nature of casual positions._

+ Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work week

+ Wage Range: $16.05 - $21.28 (Patient Access Rep) or $16.05 - $21.28 (Switchboard Operator)

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.

Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.