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All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full-time

**Shift** : Days

**Location:** 3100 East Fletcher Avenue Tampa, Florida 33613

**The community you’ll be caring for:** _AdventHealth Tampa_

• AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, women’s services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year.

• AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading-edge research – caring for Tampa Bay’s hearts for over 35 years.

• The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more – contributing valuable knowledge that leads to tomorrow’s cures for conditions such as heart failure, cancer and other diseases.”

The role you’ll contribute:

The Director Patient Experience serves as a change agent for AdventHealth Tampa and the West Florida Division. He/she is responsible for directing consulting, education and initiatives to drive excellence in patient and family experience throughout the organization. This role is instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience, across the continuum of care. The Director develops and monitors a strategic plan for both consulting and education for patient experience, leveraging evidence based best practices. This includes creating programs, development plans, interpreting and segmenting patient experience data for AdventHealth Tampa - developing hypotheses; presenting, communicating and making recommendations across all units and departments regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Director has a strong foundation and understanding of patient experience surveys and statistical concepts, ensuring that strategies are deployed based on results and greatest need. This highly visible role engages with senior executives and is seen as an expert in the field of patient and family experience. The Director leads a team of patient experience resources that serve AdventHealth Tampa.

The value you’ll bring to the team:

• **Patient Experience Internal Consulting.**

• **Develops and maintains a strategic consulting plan that will best drive improvement throughout the market, considering different needs depending service line.**

• **Partners with mid-level and senior leadership to drive improvement and educate on patient and family centered whole person care.**

• **Strategically identifies departments and units that require the most focus by regularly monitoring results and action plans with leadership.**

• **Confidently and effectively partners with physicians around communication with patients and families, sharing expertise in a direct yet diplomatic manner.**

• **Understands, analyzes and translates statistical patient experience results, allowing identification of best practice and performance improvement initiatives.**

• **Brand Experience & Cultural Leadership.**

Qualifications

The expertise and experiences you’ll need to succeed** **:

• Bachelor's in Nursing.

• 10 years experience.

• RN - Registered Nurse - State Licensure and/or Compact State Licensure.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Experience

**Organization:** AdventHealth Tampa

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25018641

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.