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GENERAL SUMMARY:

The Transplant Program Referral and Network Manager is responsible for actively maintaining current network market share and expanding new network opportunities for the Transplant Program throughout the New England Region. This person is the single point of contact for all elements associated with new patient referrals for transplant evaluation. Within this role the manager will provide information, education and support to the Tufts Medical Center providers and the programs network of referring providers. This person represents the Tufts Medical Center to the New England Quality Care Alliance (NEQCA) as well as WellForce physicians to support greater integration of outpatient and transplant follow up. The Transplant Program Referral and Network Manager implements systems to recruit new patients and referring providers, improve patient selection, review outcomes, provide early and accurate feedback to referring clinicians. This person tracks performance data and conducts regular site visits to review results with physician and staff; helps to create, implement and follow-up on action plans to further improve patient outcomes and efficiency of evaluation process.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

Communication and Nursing function

Serves at the Tufts Medical Center Transplant Nursing liaison to NEQCA and other physicians for transplant related matters

Maintains detailed current nursing and clinical knowledge of transplant process, patient population and regulatory environment

Utilizes tools developed to monitor performance

Facilitates collaborative relationships among the various disciplines and departments to ensure effective quality patient care delivery

Provides consultation to all new patients and family members regarding evaluation transplant evaluation process and follow up requirements

Participates in department administrative meetings

Responsible for conducting weekly transplant multi-disciplinary meetings

Facilitates all transplant evaluations and presents them at multidisciplinary meetings

Focus on maintaining current referral sources and building new relationship

Provide frequent feedback to referring clinicians about the status of their patients within our program

Track referral volumes and network relationship.

Educational Role

Actively seek new information and maximizes creative options to help aid in ongoing learning needs of all members of referral network

SKILLS AND QUALITIES

+ Mature professional who exhibits the following skills:

+ Leadership skills : Lead by example, Positive thinking, focused on goal

+ Communication Skills: Listens, persuades, influences others

+ Organization skills: Plans, sets goals, analyzes results

+ Team building Skills: Sets examples, provides vision delegates, positive, energetic

+ Coping skills: Flexible, creative, patient, persistent

+ Technical skills: Experience, clinical knowledge and expertise,

+ Ability to delegate tasks

+ Able to handle situations of high stress and pressure

+ Team building skills

+ Problem solving skills

B. EDUCATION:

+ BSN required

+ BLS Certification required

+ ACLS Certification prefered

C REQUIRED EXPERIENCE:

+ 2-5 years’ experience in Kidney Transplantation, preferably outpatient experience

+ Experience with Transplant Medical Records System, Teleresults

+ CCTC certification preferred

+ Master’s Degree in Nursing Education preferred

+ Knowledgeable in CMS and UNOS regulations

D. LICENSES, ETC.:

+ Current Massachusetts Registered Nurse License

IV. AGE SPECIFIC COMPETENCIES:

Possesses the skills and knowledge to provide care to the age group of the population serviced including:

+ Knowledge of growth and development

+ Ability to interpret age specific data and response to care

+ Provide age specific communication

V. WORKING CONDITIONS/PHYSICAL DEMANDS:

+ Inpatient or outpatient clinic care areas.

+ Continuous exposure to sick patients

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at [email protected] .