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Job Description

**_Hybrid Work Environment_** **_:_** _This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St Petersburg, FL Corporate Office._

Responsibilities:

+ Support the primary pillars of Operations Service Delivery: Customer Experience Strategy, Workforce Optimization, Knowledge Management, and Service Project Management.

+ Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.

+ Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables.

+ Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

+ Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice.

+ Manage identification of risks, issues, dependencies, and constraints associated with the project, escalating these matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns.

+ Lead large project teams (or multiple small- to medium-sized teams); define the project vision, communicate the necessary outcomes, and provide guidance to achieve these outcomes; coordinate team actions across project activities; coordinate the flow of additional team members on and off the team, as needed; and build the capability of the team through training, coaching, and mentoring.

+ Negotiate and manage deployment of project resource budgets, providing forecasts and presenting variances with narrative at appropriate review points to ensure effective utilization.

+ Manage the delivery of assurance reviews within a project, enable the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified, to give senior stakeholders confidence that the project can deliver according to time, budget, and quality.

+ Interpret the business need and identify solution recommendations to business problems at a business unit level.

+ Drive a culture of innovation by creating multistakeholder solutions that boost creativity, innovation, and collaboration across business units, such as idea generation platforms, jam sessions, and hackathons.

+ Manage projects or substantial workstreams within a transformational change program, ensuring integration with related projects; use structured change management methodologies to build acceptance of change and to embed desired culture and behaviors.

+ Clarify roles and responsibilities within the project team and ensure project compliance with the organization's wider program and/or portfolio management decision-making structures and processes.

+ Deliver baseline assessments and post-implementation analyses to evaluate and track the realization of business benefits.

+ Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills:

+ Uses comprehensive knowledge and skills while guiding and training others on managing projects and/or programs within desired cost, time and quality parameters.

+ Works to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.

+ Uses comprehensive knowledge and skills while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.

+ Uses comprehensive knowledge and skills while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

+ Works to prioritize components of a project, program, or portfolio work in context with risks, activities, stakeholders, etc. across the life of the project or program.

+ Uses comprehensive knowledge and/or skills with guiding and training others on identifying, assessing, prioritizing and managing project-related risks.

+ Provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.

+ Identify, track, and enable the achievement of the planned benefits and intended outcomes of a program and associated projects.

+ Develop and apply an entrepreneurial spirit to run a project and program within business operation parameters.

+ Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, archiving, and disposition of project information.

+ Build the structure and culture of the project team, and define roles and responsibilities within that structure to enable the achievement of project mission and objectives and the effective operation of key business processes.

+ Identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.

+ Applies comprehensive knowledge while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

+ Orient work in a workflow to plan, organize, and execute the steps it takes to achieve a goal to achieve higher efficiencies.

+ Uses comprehensive knowledge and skills while guiding and training others on achieving full compliance with applicable rules and regulations in management and/or operations.

+ Uses comprehensive knowledge and skills while providing guidance and training to others on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.

+ Identify appropriate measures for assessing solution performance and limitations, validate with key stakeholders, and collect appropriate performance measures to assess overall solution performance to recommend specific actions to increase solution value.

+ Uses comprehensive knowledge and skills while guiding and training others on making sure the organization develops and maintains the culture, values and design it needs to reach its objectives while managing structural change.

+ Uses comprehensive knowledge and skills while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

+ Develop the performance management plan, manage supply and demand, as well as manage value, issue resolution, and changes to the portfolio, all with the focus for process and performance improvement.

+ Uses comprehensive knowledge and/or skills while providing guidance and training to others on identifying, managing and controlling project-related changes.

+ Identify, acquire, and manage the resources (physical and human) for the project.

+ Create the project strategy, vision, and goals, and maintain them in alignment with the organization's strategy and goals.

+ Manage the documentation, archiving, traceability, changes, and approvals of requirements throughout the project life cycle.

+ Develop the strategic plan, and roadmap and manage the strategic changes associated with the portfolio.

+ Uses comprehensive knowledge and skills while guiding and training others on managing vendors so that they deliver the best possible results given available resources.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Construction Management, High School (HS) (Required)

Work Experience

General Experience - 6 to 10 years

Certifications

PMI Project Management Professional (PMP) - Project Management Institute (PMI)

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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