• Lead Concierge - The Gathering Spot

    The Gathering Spot (Washington, DC)


    Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team.

     

    + Distributes and monitors the execution of tasks given by management

    + Provides new hire and ongoing training for the concierge team

    + Seeks out new tasks for the concierge team to work on during slower hours

    + Manages inventory levels for supplies and equipment

    + Monitors usage of cell phones, personal work, and personal conversations.

    + Alerts leadership of any issues that need to be addressed.

    + Staffing

    + Sits in on interviews with new team member candidates

    + Schedule

    + Creates Concierge team schedule

    + Monitors breaks, tardiness, overtime, excessive lunches, uniform issues

    + Checks in with team members as they arrive to make sure they are informed for the day

    + Attend BEO Meetings

    + Provides team with needed information from BEO meetings

    + Attend Marketing Meeting

    + Provides team with needed information from marketing meetings

    + Attend Membership Meeting

    + Provides team with needed information from marketing meetings

    + Monitors incoming and outgoing emails

    + Handles customer service escalations from concierge team

     

    Powered by JazzHR