"Alerted.org

Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team.

+ Distributes and monitors the execution of tasks given by management

+ Provides new hire and ongoing training for the concierge team

+ Seeks out new tasks for the concierge team to work on during slower hours

+ Manages inventory levels for supplies and equipment

+ Monitors usage of cell phones, personal work, and personal conversations.

+ Alerts leadership of any issues that need to be addressed.

+ Staffing

+ Sits in on interviews with new team member candidates

+ Schedule

+ Creates Concierge team schedule

+ Monitors breaks, tardiness, overtime, excessive lunches, uniform issues

+ Checks in with team members as they arrive to make sure they are informed for the day

+ Attend BEO Meetings

+ Provides team with needed information from BEO meetings

+ Attend Marketing Meeting

+ Provides team with needed information from marketing meetings

+ Attend Membership Meeting

+ Provides team with needed information from marketing meetings

+ Monitors incoming and outgoing emails

+ Handles customer service escalations from concierge team

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