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All the benefits and perks you need for you and your family:

•Paid Days Off from Day One

•Student Loan Repayment Program

•Career Development

•Whole Person Wellbeing Resources

•Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Days

**Location:** 3100 East Fletcher Avenue Tampa, Florida 33613

**The community you’ll be caring for:** _AdventHealth Division_

• AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, women’s services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year.

• AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading-edge research – caring for Tampa Bay’s hearts for over 35 years.

• The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more – contributing valuable knowledge that leads to tomorrow’s cures for conditions such as heart failure, cancer and other diseases.”

The ro** **le you’ll contribute:

The Manager, Learning Operations is responsible for leading a team that provides superior service delivery through the centralization of workflows across departmental functions. Focuses on optimal operational effectiveness and strives for continuous improvement and best-in-class customer service. Collaborates with internal team members, vendors, and organizational leaders to provide operations management and oversite of all leadership and talent development programming. Leads the team in design and implementation efforts for processes, tools and resources, to drive and deliver high level customer satisfaction, and ensures consistency in service management and delivery processes.

The val** **ue you’ll bring to the team:

• Plans, implements and/or administers operational process, procedures, and programs to support the Nursing Education and Clinical Excellence departments such as RN Residency.

• Establish affiliation and community engagement with WFD Nursing programs and attends events to facilitate recruitment and retainment.

• Develops appropriate metrics and tracking mechanisms to build accountability and measure results.

• Promptly and effectively identifies issues and opportunities, and manages or implements solutions from simple to complex.

• Develops and implements service level targets (productivity standards), and monitors against these standards to ensure objectives and targets are met and support the needs of the business/organization.

• Develops, monitors, measures, and ensures adherence to established work processes, quality standards and client/customer service level targets.

• Ensures that procedures and programs are consistent with company, AH strategies, HR, systems.

• Acts as a resource to the team to assist them with complex service requests/transactions, escalated issues, and customer requests.

• Creates a positive work environment that is consistent with the Company’s values and objectives.

Qualifications

T** **he expertise and experiences you’ll need to succeed:

• Master's MSN.

• 3 experience in leadership roles within organizations, and experience in leading teams, client relationship management and consulting.

• Nursing Professional Development certification.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Quality/Clinical Effectiveness

**Organization:** AdventHealth Tampa

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25021554

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.