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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description:

This is an outstanding opportunity to be a member of the Site IT team and to assist in redefining and reimagining how site IT lends support to the manufacturing team. As a member of the Plant IT team, you will be hands-on in assisting the plant in producing vehicles. As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce high-quality vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, Software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all manufacturing applications meet productivity goals. You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to not only expand your IT skillset but also to acquire manufacturing experience that will enhance your long-term career potential.

Responsibilities What you'll do...

+ Support a multi-shift operation in a manufacturing plant.

+ Must be able to work on-site with flexible hours and support weekend production when necessary.

+ Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.

+ Interface with corporate IT and business owners to prioritize improvement efforts.

+ Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, and provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.

+ Focus on the integration / long-term maintenance of applications and hardware.

+ Assist site IT manager with managing assignments and workload.

+ Develop, maintain, and share, accurate support documentation.

+ Support of local network equipment in a Cisco-based environment.

+ Support of local servers across both physical and virtual environments in a Windows and Linux-based ecosystem.

+ Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android-based equipment.

Experience Required:

+ 3+ years of experience supporting Enterprise IT

+ Manufacturing experience.

+ A strong desire to learn manufacturing operations and business practices from an IT perspective is required.

+ Broad business and manufacturing perspective is helpful. Understanding of computer-based tools, computing infrastructure, and interest in processes that support manufacturing is core.

+ A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space.

+ A willingness to learn, adapt and embrace new technologies is key.

Education Required:

+ High School

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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