• Operations Support Specialist

    Access Dubuque (Dubuque, IA)


    Operations Support Specialist

    Tucker Freight Lines

    1 Positions

    ID: 537330957

    Posted On 05/20/2025

     

    Job Overview

     

    The Operations Support Specialist is responsible for providing support to the van operations team by coordinating, managing, tracking, and scheduling delivery appointment times for customers. Additionally, the position will dispatch, schedule maintenance, and build trusting relationships with Tucker Freight Line’s drivers.

     

    Hours: Monday - Thursday, 11am to 9pm

    Duties/Responsibilities:

    • Monitor customer emails and inquiries, responding in a timely and professional manner.

    • Coordinate with customers to efficiently book and confirm appointments.

    • Track carrier movements and load statuses to ensure pickups and deliveries are pacing as scheduled.

    • Communicate with the Billing and Payroll departments regarding any discrepancies in driver paperwork.

    • Collaborate with the IT department to update customer information and load details in the TMS system as needed.

    • Understand customer needs and demands to proactively minimize delays and disruptions.

    • Ensure that actions and decisions support profitability and align with the best interests of the organization.

    • Properly screen potential carriers to ensure they meet Tucker Freight Line's standards and requirements.

    • Utilize technology appropriately to support risk mitigation efforts.

    • Assist with finding backhauls and provide support to the office staff as needed.

    • Lead, direct, and dispatch a team of professional CDL Class A drivers.

    • Schedule maintenance services with vendors.

    • Manage all transportation and logistics for shipments to customers.

    • Ensure safety guidelines are adhered to properly.

    • Embrace and enforce our commitment to TFL’s core values – Safety, Service, Positive Attitude, & Respect

    • Perform other duties as assigned.

    + General knowledge of the trucking industry and commercial motor vehicles

    + Proficiency in computer programs such as Microsoft word, excel, etc.

    + Excellent organizational, written, and verbal communication skills

    + Must be a self-starter and have a positive, “can-do” attitude

    + Embraces teamwork and appreciates problem-solving in group environments

     

    Primary Contact

     

    1664549089004

     

    Human Resources

     

    ,

     

    563-239-9313

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    False

     

    False

     

    True

    Job Details

    Categories

     

    Shipping/Warehousing

     

    Transportation

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Pay/Salary

     

    $45,000 - $50,000 per year

     

    Company ID

     

    1298

     

    Job REQ #

     

    537330957

    \# Positions

    1

     

    Start Date

     

    20250520

     

    End Date

     

    20250702

     

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    Tucker Freight Lines

     

    About the Company

     

    Based in Dubuque, Iowa we are the leaders of Dry Van and Open Deck freight hauling. Founded in 1956 with the name Art Pape Transfer and now known as **Tucker Freight Lines.** AJ and Sauny Tucker (Owners) continue to grow the business while serving our customers with the highest degree and keeping our drivers happy and well taken care of. We are a family owned and professionally managed business and believe our people are our greatest asset.