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Crisis Services Advocate

Dubuque Community Y

6 Positions

ID: 323693

Posted On 05/13/2025

Job Overview

Dubuque Y Crisis Services (DYCS) provides compassionate, trauma-informed support to survivors of domestic violence, sexual assault, human trafficking, and other violent crimes. Our 24/7 crisis services, including our Crisis Line, Emergency Shelter, and Extended Stay programs, are dedicated to ensuring the safety and well-being of survivors, particularly women and children affected by gender-based violence.

We are looking for empathetic, dependable, and mission-driven advocates to join our team in creating a safe, supportive environment for those in crisis. This role is ideal for individuals passionate about advocacy, crisis intervention, and empowering survivors on their journey to independence.

Position Overview

Crisis Services Advocates provide emotional support, advocacy, and crisis intervention while ensuring a secure and welcoming environment for shelter residents. Advocates will work part-time shifts with **_flexible scheduling options_** , some may include evenings, overnights, weekends, and occasional holiday coverage as the shelter operates 24/7/365. We work with our team to create balanced schedules that fit their availability.

Who Should Apply?

This position is an excellent opportunity for students and professionals in Social Work, Psychology, Criminal Justice, and related fields who want to gain hands-on experience in victim advocacy and crisis response.

Key Responsibilities

+ Create a safe and supportive atmosphere for survivors in shelter and crisis programs.

+ Provide emotional support, crisis intervention, and resource referrals for program participants.

+ Maintain professional boundaries while fostering trust and empowerment in survivors.

+ Use sound judgment and decision-making skills in high-pressure situations.

+ Ensure confidentiality and uphold ethical service standards.

+ Assist with daily shelter operations, including light cleaning and organization of essential supplies (ability to lift 25 lbs required).

+ Communicate effectively through written and verbal reports.

Qualifications & Skills

+ Strong empathy, active listening, and problem-solving skills.

+ Ability to work independently while maintaining a team-oriented approach.

+ Comfortable handling sensitive situations with maturity and professionalism.

+ Intermediate computer skills for documentation and communication.

+ Must pass state, federal, and child abuse background checks.

Why Join Us?

+ Gain invaluable hands-on experience in crisis response and advocacy.

+ Work in a mission-driven environment that prioritizes survivor safety and empowerment.

+ Receive a free Dubuque YMCA membership as part of your benefits!

Join our team and be part of a **community of advocates making a difference** in the lives of survivors.

Primary Contact

1691788896726

Michelle Ernst

Crisis Services Director,

563-556-1100

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

False

Job Details

Categories

Human and Social Services

Location

Dubuque, IA

Shift

First Shift

Second Shift

Third Shift

Flexible

Job Type

Employee

Full/Part

Part Time

Pay/Salary

$15-16/hour

Qualifications

Education

High School/GED

Company ID

973

Job REQ #

323693

\# Positions

6

Start Date

20250513

End Date

20250630

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Dubuque Community Y

About the Company

Learn, Grow and Thrive with a Career at the Y

Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you. In more than 10,000 communities nationwide, our staff members—of all ages and from diverse back–grounds and life experiences—enjoy the personal satisfaction that comes from nurturing the potential of youth and teens, improving the nation’s health and well-being and providing support to our neighbors.

The Y is, and always will be, dedicated to building healthy, confident, connected and secure children, adult, families and communities. Everyday our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good.

With a areas of impact including **YOUTH DEVELOPMENT, HEALTHY LIVING, AND SOCIAL RESPONSIBILITY,** strengthening communities is our cause. At the Y, we believe that lasting personal and social change happens when we all work together. Every day we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to be healthy, confident, connected and secure.