• Workplace Services Manager

    Compass Group, North America (Boston, MA)


    ESFM

    Pay Grade: 14

     

    ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

     

    ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

     

    This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

    Job Summary

    Reports to: Regional Director

     

    The Workplace Services Manager will oversee and support facility services for our clients in a leased high rise building with multiple floors. Event management oversite will be a large part of responsibilities, managing a team of A/V Techs and supporting all event and conference services needs. Oversite of day cleaning vendor as well as mail / shipping & receiving operations.

    Key Responsibilities:

    Janitorial Services:

    - Oversee the day-to-day operations of janitorial services.

     

    - Ensure the building is clean, safe, and well-maintained at all times.

     

    - Manage relationships with external janitorial service providers.

    Event Management:

    - Plan and coordinate events within the building, including meetings, conferences, and social gatherings.

     

    - Ensure all events are executed smoothly and meet the expectations of stakeholders.

     

    - Manage event budgets and resources effectively.

    Audio/Video Services:

    - Oversee AV Technicians and other staff in responsible for maintenance, and operation of audio/video equipment.

     

    - Ensure all audio/video services are functional and meet the needs of the business.

    Concierge Staff:

    - Manage the concierge team and programming to ensure high-quality service for all building occupants.

     

    - Develop and implement concierge service policies and procedures.

     

    - Address any issues or concerns related to concierge services promptly and effectively.

    Mailroom Services:

    - Oversee the day-to-day operations of mailroom services.

     

    - Manage relationships with external shipping providers

    Qualifications:

    + Bachelor's degree in Business Administration, Facility Management, or a related field.

    + Proven experience in workplace services management, project management, or a similar role.

    + Strong organizational and leadership skills.

    + Excellent communication and interpersonal abilities.

    + Proficiency in Microsoft Office and project management software.

     

    Apply to ESFM Services today!

     

    ESFM is a member of Compass Group USA

     

    Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

     

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

     

    Applications are accepted on an ongoing basis.

     

    Eurest Services maintains a drug-free workplace.

     

    Associates at ESFM are offered many fantastic benefits.

     

    + Medical

    + Dental

    + Vision

    + Life Insurance/ AD

    + Disability Insurance

    + Retirement Plan

    + Paid Time Off

    + Holiday Time Off (varies by site/state)

    + Associate Shopping Program

    + Health and Wellness Programs

    + Discount Marketplace

    + Identity Theft Protection

    + Pet Insurance

    + Commuter Benefits

    + Employee Assistance Program

    + Flexible Spending Accounts (FSAs)

    + Paid Parental Leave

    + Personal Leave

     

    Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ESFM.pdf) for paid time off benefits information.

     

    Req ID: 1428924

    ESFM

    Lacey Woodard