• IT Specialist

    Marrakech, Inc. (Woodbridge, CT)


    The vision of Marrakech Inc. is that each person we serve will live and work in the community and be accepted by their neighbors, co-workers, family, friends and acquaintances for their individual qualities and contributions.

    SUMMARY

    The Information Systems and Technology department is looking for an IT Specialist to assist the department in our growing technology needs. The IT Specialist will assist Marrakech IS&T Department in with end user support for both hardware and software; set up, maintenance and repair of computer systems and associated peripherals, telephone services; developing databases; remote location servicing; and staff training. The IT Specialist maintains records with a ticketing software as well as other forms of documentation such as inventory lists, etc.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    + Provide technical assistance and support either in person or remotely for incoming queries and issues related to computer systems, software, and hardware as part of help desk responsibilities during regular business hours.

    + Maintain correct documentation in the form of the help desk ticketing system, inventory lists, etc., ensuring all hardware and/or accessories issues to or returned from staff is documented with a signed receipt.

    + Assist in the setup and deployment of devices using Microsoft AzureAD (Entra) and Intune.

    + Aid in maintenance and repair of agency computers. Setup computers and hardware, install software, clean and reformat older computers for future use. Diagnose system hardware, software, and operator problems. Prepare obsolete systems for removal from service.

    + Maintain the security and confidentiality of all electronic sensitive information and Protected Information (PI) at all times.

    + Participate in evaluating computers and computer components with regard to potential future usefulness.

    + Load specified software packages such as operating systems, office suites, and job-specific software applications onto agency computers.

    + Instruct users in use of computer systems, Office 365, email, file storage, web browsing, etc.

    + Recommend or perform remedial actions to correct problems.

    + Provide updates, status, and completion information to the VP of Information Systems and Technology and the appropriate issue-specific contact person.

    QUALIFICATIONS

    + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    + Must have own, insured vehicle for use for this position.

    + Excellent written and verbal communication skills

    + Strong customer service skills

    + Attention to detail

    + Experience with Excel a must!

    + Knowledge and experience with Microsoft systems (Microsoft 365 suite, Azure/Entra, Intune) preferred

     

    EDUCATION and/or EXPERIENCE

     

    Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

    SALARY

    + $18.50-$19.00 per hour

    Benefits:

    + Paid time off (PTO) and Dedicated Sick Time

    + Paid Holidays

    + New Year’s Day

    + Martin Luther King, Jr. Day

    + Memorial Day

    + Juneteenth

    + Independence Day

    + Labor Day

    + Thanksgiving

    + Christmas

    + Paid and Unpaid Leave for:

    + Bereavement

    + Jury Duty

    + Disaster Relief Volunteer

    + Family and Non-FMLA Medical Leave

    + Military Leave

    + Employer- Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)

    + External Employee Assistance Program (EAP) (for full time employees)

    + 401K and Profit Sharing Plan

    + Educational Benefits, Including:

    + DSP Credentialing through the NADSP

    + Tuition Reimbursement

    + Tuition discounts at local colleges and universities

    + Access to Various Voluntary Insurances and Benefits

    + Staff Recognition Program

    + Other Financial Benefits, Including but not limited to:

    + Dayforce Wallet (On-Demand Pay)

    + Marrakech’s Homeownership Program

    + Perfect Attendance Bonus Program

    + Recruitment Referral Bonus

    + Other Corporate Discount Programs

     

    Marrakech is an equal opportunity employer. Marrakech, Inc. does not discriminate on the basis of sex, race, color, religion, age, disability, status of veteran, national or ethnic origin, or sexual orientation.

    Job Details

    Pay Type Hourly

    Education Level High School

    Hiring Min Rate 18.5 USD

     

    Hiring Max Rate 19 USD