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Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

The Sr. Specialist - ESG Programs will drive development and facilitation of SHI’s Decarbonization Plan across SHI’s global operations, as well as carbon and environmental reporting. The Sr. Specialist will work closely with SHI’s Operations team in the US, UK and other international locations, as well as external technology and services providers. This role is expected to help SHI achieve its corporate sustainability goals and comply with regulatory and voluntary disclosure requirements.

Role Description

• Work with cross-functional teams on process and workflow management, focusing on scalable and efficient workflows

• Build out and standardize official processes and procedures for new projects and programs

• Provide consistent and regular reporting on the effectiveness of projects and programs through recurring meetings and status messaging

• Continually look for ways to increase overall profitability via projects, processes, and tools

• Assist with training initiatives across the department

• Assist in managing project timelines and customer expectations

• Stay up to date with industry trends and new offerings to enhance platform usability and operational effectiveness

• Learn and follow department standards to ensure all projects are conducted professionally and ethically

• Manage internal requests and documentation for marketing activities, ensuring compliance with guidelines and requirements

Behaviors and Competencies

Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.

Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.

Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions.

Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.

Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.

Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.

Research: Can identify the need for, and initiate, independent research to gather necessary information without explicit instructions.

Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

Professionalism: Can identify opportunities for improvement, propose solutions, and take action to enhance professional conduct without explicit instructions.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate

• Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

• Proficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing - Intermediate

• Experience with business tools such as Customer Resource Management, Sales Center, AX, etc. - Intermediate

• Proficient in reading, interpreting, and understanding contracts and Request for Proposals (RFPs) to ensure compliance and alignment with organizational goals and requirements - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• Ability to work flexible hours

• Ability to travel 10%

• 2-4 years of experience in a business office, inside/outside sales, or partner sales support preferred

• Willingness to obtain both of the following certifications within 6 months of SHI employment:

o ServiceNow Fundamentals

o CMDB & ITOM accreditations focusing on Discovery and cloud management

The estimated annual pay range for this position is $X - $X which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status