• Care Communications Analyst

    Ascension Health (Tulsa, OK)


    Details

    + **Department:** Applications and Platforms

    + **Schedule:** Full-Time, 8-hour day shifts, Monday - Friday

    + **Location:** Tulsa, Oklahoma

     

    Benefits

     

    Paid time off (PTO)

     

    Various health insurance options & wellness plans

     

    Retirement benefits including employer match plans

     

    Long-term & short-term disability

     

    Employee assistance programs (EAP)

     

    Parental leave & adoption assistance

     

    Tuition reimbursement

     

    Ways to give back to your community

     

    _Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._

    Responsibilities

    Provides Level 3 product support for Ascension Technologies applications and platforms in the Care Communications Portfolio. This role is the first line of operational product support for the portfolio and is desired to have high level awareness to the products, and their respective use cases within the healthcare setting

     

    This position is based in Tulsa, Oklahoma, but will work remotely unless needed onsite.

    Responsibilities

    + Works independently to understand workflows and applies technical knowledge to assist end users

    + Follows all established procedures

    + Creates clear documentation for education, knowledge share for team and procedure/policy requirements

    + Utilizes critical thinking to decipher workflows to understand adjustments needed to application deployments

    + Understands basic technology infrastructure to assist with any new functionality, break/fix or application replacement

    + Provides a proactive rounding experience to the market, and cross collaborates with other team members in other markets for lessons learned, opportunities, and shared ideas

    + Follows appropriate escalation workflows to level 4 product teams

    + Provides Level 4 product teams a feedback loop from market user base, for product questions, iterations and opportunities

    + On call availability is a requirement

     

    Desired work experience or familiarity with the following applications and platforms is strongly preferred: Voalte, Vocera, TigerConnect, Amtelco, Connexall, Excel Medical, PerfectServe, Lightning Bolt, Hillrom Navicare Nurse Call, Rauland Responder 5 Nurse Call

    Requirements

    Education:

    • High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

     

    Additional Preferences

     

    No additional preferences.

     

    \#LI-remote #ascensiontechnologies

     

    Why Join Our Team

     

    When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

     

    Equal Employment Opportunity Employer

     

    Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

     

    For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

     

    As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

     

    Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

     

    Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

     

    E-Verify Statement

     

    This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

     

    E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)