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Job Description

We are seeking a highly skilled and technically savvy Business Systems Administrator to join our Business Systems Configuration team. This role will focus on the administration, configuration, management, and reporting of Khoros, Sprinklr, and Salesforce tools. The ideal candidate will have a strong background in configuring and managing these tools, with a particular emphasis on Sprinklr.

Key Responsibilities:

- Tool Administration: Manage all configurations, settings, and reporting within Khoros, Sprinklr, and Salesforce.

- Migration Leadership: Lead the transition from Khoros to Sprinklr, playing a significant role in the migration process.

- Configuration Management: Ensure optimal configuration and management of the tools to meet business needs.

- Request Management: Handle requests for updates and changes to the tools, asking clarifying questions and solving problems as needed.

- Reporting: Generate and manage reports within Khoros and other tools as required.

- Team Collaboration: Work closely with the Business Systems Configuration team to manage day-to-day operations and tool management.

- Project Management: Assist in upcoming Sprinklr migration, ensuring a smooth transition and implementation.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- Experience: Minimum of 5 years of experience in business systems administration, with a focus on Khoros, Sprinklr, and Salesforce.

- Technical Skills: Strong experience in configuring and managing Khoros and Sprinklr. Basic Salesforce administration skills (e.g., adding permissions, running reports)

- Problem-Solving: Ability to handle requests, ask clarifying questions, and solve problems effectively.

- Communication: Excellent communication skills to discuss migration plans and tool updates with team members and stakeholders. - Sprinklr Expertise: Heavier emphasis on experience with Sprinklr, as the role will become more focused on this tool over time.

- Project Management: Experience in project management, particularly in leading tool migrations. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].